Customer Ratings & Reviews

Great service to get had it with my phone allows u to keep the value under the warranty to atleast replace or get a newer item to use for just one payment worth using and keeping track of. Especially for my tv that have a hard time with constant gaming and family movie watching

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

Just purchased a new Sony 75'' tv and the 2 yr extended Geek Squad warranty. Brought it home myself. They wanted 200.00 buck's to deliver and set it up. I got a friend to help with unboxing and set up. " It takes two people to unbox and set up this big tv. " Out of the box the new Sony TV has a bad Pixel. Red dot with a line all the way across the screen. First, I was asked to bring it back in for exchange myself? Of course I said no, I purchased the "Geek Squad Warranty ". They told me if I had any issues they'd come to my house and fix it.! Long story short. Even though I purchased the " Geek Squad Warranty " where they said they would come out and fix my tv at my house for no charge,... they said because it's still covered by the manufactures warranty they would have to send it back to the manufacturer for repairs! Could take weeks. They will exchange it and deliver me a new tv at no charge and set it inside my house and pick up the old new tv but that's it. I will be responsible for unboxing and setting up the new tv again myself and disposing of the big box and all of the packaging. Also, today is the 4th of July 2024, my appointment for receiving my replacement TV is 7/17/24, 13 day's from now and the the so called NARROW appointment window on the 17th is 7 am to 7 pm.!! Really?? Lol. I need to be available for 12 hours? Is the best we can do? I'm glad I have the warranty or I'd have to box this thing back up and return it myself but I'm disappointed that I got a defective tv, that's on Sony. I paid big buck's for what I expected to be a top Quality product! I'm also disappointed that Best Buy won't just come out and fix this TV, that's why I paid for the warranty! So I wouldn't have to go through all of this hassle with returns, exchanges etc.

It’s such a great place to go to like I love of and they love pc

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

In the past when I purchased my Samsung tv, my old one I just replaced, I purchased the extended warranty for that one. When it developed lines on the picture, within a day someone came out. checked the tv and was not fixable, I was given a number to call and a replacement arrived a few days later. Given the price for the extended warranty and the final outcome, it was well worth it. I purchased the extended warranty again for this tv, for "just in case". It is a decision I feel that is best for me.

Great service they help you and explain very well what your device has

Great thing to have, some people say it will never go bad. Well if the manufactures warranty is 1 year and the TV gets hit by lightning surge and Fry's the circuitry 1 year and 1 day later you are out of luck. If you have one of these plans your covered.

I love the purchase! The audio is the most impressive to me even more so than the 4k visuals. I can feel the floor shake in my apartment when explosions or any big boom sound is made in a movie or playing my PS5 games. Having a 65" TV of this quality in my living room feels so good. I made a great purchase. If you love playing video games this TV is definitely worth purchasing. I also love listening to music on it. The sound quality like I mentioned is amazing.

Landon was super helpful in my research for a tv upgrade. I was specifically interested in the 4K tvs' with 120hz refresh rate for under $600. This Vizio was on sale & $30 less than what Wal-Mart priced for& I got the geek-squad protection since I got a baby on the way & there may be possibility of breakage in the first few years. But with that protection, all I have to do is bring it to the store to resolve my problem rather than shipping it to a repair center & waiting weeks..Plus this option was the best deal Landon was able to find & I was able to physically preview before buying. I'm thrilled to enjoy the modern perspective of entertainment & thank Landon & the team for making my experience above & beyond.

There’s No doubt about it. If you have been a best buy loyal customer like myself then you would know that geek squad is definitely the go to for any purchase from here. They help you and they also give you a sense of security that your product is going to be protected no matter what.

I have always had excellent service with anything ive ever needed from geek squad.

Its great to know that I am covered even further than the manufactured warranty.

The agents came out and mounted my tv and also connected all my devices, they were very prompt and courteous!

Come on, when you buy a TV, you gotta get geek. Squad protection

Didn't not use this service! Do have the Geek squad warranty

Great technical advise always . You can always count on them

There protection adds peace of mind knowing you dont have to ship it out let geek squad handle it thx Guys appreciate yas