Customer Ratings & Reviews

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

its best to protect your investment with the insurance that they offer.

I’ve used it several times and I really like it easy to use just called and they set up appointmen

I don't know really if it's good but I hope it's useful if something happens to my tv

One of the reasons I love best buy is the protection plans.

Definitely a certainty for any hi def tv, always need insurance for any situation.

5-Year Standard Geek Squad Protection.Good product

For my computer, that are alway slowing down thank u

Great sound quality. My neighbors grown to hate me.

When buying expensive products it's good to have quality assurance and protection just in case.

i hope i don't need this but it feels better knowing i have it if anythings happens

Fast , easy and inexpensive. Would leave store without it

We Love To Protect our Tv with 5 years Geek Squad.

Very helpful service. Quick, easy and straight forward.

I would recommend for your safety of your best buy

Protection is always important and geek squad for the most part do a good job

I would never buy any product without geek squad protection. It's a must!!!!

I will always purchase the Geek Squad service when purchasing any high tech product.

This protection is the best out there. So glad I purchased.

He ,unlike the others, was on time, prepared,professional,and friendy.Period!!!