Customer Ratings & Reviews

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Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.

Written in without my authorization. Oh well, next time, READ FINE PRINT.

I have had it for a while but know much about it one .

If you buy something with warr then it suppose to be covered

I set up my DVD. I Neve needed the geek squad but I had it if I needed it.

I haven't had to use my Geek Squad warranty so far.

The extra protection this Geek Squad plan gives me makes me feel more confident in my purchasing decision.

Won’t know the value of this unless we have to use it down the road

For me, this is a 'Better Safe Than Sorry Plan'. Thankfully, I have not needed to use it yet, but better to have it.

Haven't needed it but good to know that it's there just in case.

Just got this, can’t write a review as gave not still tried it yet.

haven't need them yet. It's only been 2 weeks. try me in a year

It was ok but could hav been better but u pay 4 what u get.

the TV picture quality is nice for the size (75 inch), however it gets pretty warm very quick

Scam alert!!This has to be the worthless service, product thing whatever is is I’ve ever seen in my life, if people could only see how many bad reviews this have, they’ll never be cheated this way..scam

I have never had to use this protection plan but it’s a nice piece of mind

The in store sales represent assured us this covered any warranty issues or damage. Fully covered in case "you drop it in the parking lot". Within 6 months of the original purchase the TV was unfortunately damaged and not only will Best Buy not help, their team says so such plan has ever existed. This is a waste of money and a deception. Do not buy.

My cat knocked off my tv and when i went to claim the protection plan they told me impact damage wasnt covered what is the point in a protection plan if its only good if the tv messes up i bought the protection plan for damage to the tv like a kid accidentally running into the stand or ect. not for bestbuy to possibly send me a bad product then it become useless

We have never been able to use the warranty because every purchase or gift broke right before the warranty expired