Customer Ratings & Reviews

They really set up my entertainment equipment very professionally and quickly too.

I don’t used yet but u think this is necessary, just in case.

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.

They help me with the microwave installation, super great polite personnel

Install can be a stressful experience but you are in good hands with a geek squad install!!! Courteous and knowledgeable describes the process. Definitely dependable and efficient!

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

Customer service was great, first tv was broken that arrived. Replaced it the next day

Great service to get had it with my phone allows u to keep the value under the warranty to atleast replace or get a newer item to use for just one payment worth using and keeping track of. Especially for my tv that have a hard time with constant gaming and family movie watching

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

I always purchase these. Prices are good. I use to think these were a waste of money but now with newer technology I consider it necessary. Years ago I didn’t buy a plan and one day after warranty I had problems. You guessed it, had to buy another TV investing lots more money than the cost of a plan

I needed service on another TCL TV with dead pixels after the manufacturer warranty ran out. Service guy assessed the issue as unrepairable. So, the extended warranty kicked and a new a TV was ordered. Delivered yesterday and I completed the set up. All is well again.

great deal will buy again best buy had everything we needed for the office

Peace of Mind costs. My current TV had a power surge that fried the TV. My warranty had expired ( 6 year old TV). Having the warranty gives me peace of mind that within the next 3 years I have coverage for any replacement issues.

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

The tech was very friendly and very helpful. Wish more places were the same.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

Feels good knowing my things are protected if something happens.

They were fast professional and courteous and explained everything to me.

Purchased warranty protection for tv, just in case. Luckily I haven't had to use it. Staff was very helpful with all my questions.