Customer Ratings & Reviews

Well I rated it 5 stars but I will have to evaluate that based upon my first use, which I hope never occurs. It is quite impossible to rate a warranty package before you actually use it.

I luv interacting with geek squad. And its worth the money to have geek squad protection.

I like to purchase the GS service along with the items I buy at Best buy just in case...and I have used them.

Vivian was a wonderful tech. She had my tv up and running in no time.

I've never had a problem with their protection plans. Amazing customer service, I'd recommend for tvs in particular since sometimes they come wonky from factory.

This TV has been excellent and has fit all my needs. Sometimes the TV doesn't show up in other devices to be able to cast to. The Google Home app had trouble connecting to my TV.

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

A 5 year warranty is essential for tv models above $400. 1 or 2 problems, it will pay for itself. Don't have to mail it to the company, just take it to the closest Best Buy or have them work on it at your home, for large screen models. Wish they would refund half the cost of the warranty if there were no problems.

The Geek Squad service was very professional and very good at explaining how everything works outstanding job

Based on previous purchases for different items, I didn’t hesitate to get this for my Tv. Actually I get the geek squad protection for all my purchases at Best Buy.

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

Highly recommended, love knowing I don't have to worry about expensive repairs. Take it back, get a new one!

A just in case policy for just in case. I know the Geek Squad is knowledgeable.

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

It gives me a peace of mind to know I have protection for my electronics. They are pretty easy to work with too

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

Again added protection is always worth it in my opinion. For the price it’s a no brainer.

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.