Customer Ratings & Reviews

Without this, I would have needed to purchase a replacement. I love the service that I get. The only negative is that it takes a long time to get the repairs, done, but the quality of the repairs is good.

Love this tv. It was perfect for my daughters bed room. She loves it. The picture is great. Definitely a great Buy

i always add the extended warranty to large purchases. I had to use it on a large tv years ago and the protection helped a lot

The installers were amazing and passionate about what they do. They showed me features that I didn't even know I had. They took the time to explain how my product worked and who to call if I had any issues.

we puchased this for any repairs..we were emailed all the details and hope we dont need to use it but happy to know its there..lil bit on pricey end but if anything were to happen i expect the tv to be fully covered

It's always nice to know that Best Buy's in house protection service is both convenient and reliable in case anything you buy there is defective under their extended warranty. Friendly service and very easy to use.

Have not had to use this yet and hoping that we don't. Still nice to know that if we do need it that it is there. Some of the other things we bought in the past, we also added this protection.

Excellent peace of mind for all the devices and electronics that you buy.

Even though the pandemic was going on I made an appointment and had no problem. They gave me a tracking number so I could keep up with the progress and when time they let me know the final resolution.

Tv failed after 4 years and the 5 year geek squad warranty refunded the full amount which helped me get a C3

Geek squad is helpful, friendly and makes sure every is up and running before leaving

I bought this protection for my new tv. Fortunately the tv never broke so I didn't have to use it. I think for super expensive purchases you might want to go this route, but otherwise I would pass. Most new items come with one or two year warranties anyways.

I had purchased a Geek Squad protection plan for my desk top computer. Computer failed and I took it in to Geek Squad for observations. They said it was beyond repair and gave me credit to get another computer with NO HASSLE. That is definitely a great deal.

They worked with me regarding a return while a tv was repaired. Turns out it was damaged when returned to the store. I ended up with the new tv which I liked better. They were very helpful and understanding.

great warranty great price definitely recommend its totally worth it in case something goes wrong

I bought this extra, I think it’s better to buy this extra protection program it’s for peace of mind

As per manual, sounds likes reliable and easy in case anything goes wrong. First time buying this and bought for both vizio tv

Very good service. Explained to us the features of the item we got. Good job !

Very necessary to own to avoid any charges feel confident with this purchase

I haven't had to use this service yet and hope that I don't have to. Appreciate the option though.