Customer Ratings & Reviews

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

I was glad I paid for the extra protection cause Geek Squad definitely had my back when my TV went out.

Love the service I receive when I need help from Geek squad

Hoping to not need it. But provides peace of mind for home servicing of tvs 40 inch & over

Whereas the manufacture's warranty will only fix defective parts and products, the Geek Squad over at Best Buy can fix just about anything wrong with your item, minus physical damage to it. for about 55 bucks, that is certainly a great deal.

I was making a large purchase for a new flat screen. I wanted to make sure I was protected. The Geek Squad has proven fast and reliable in the past, so I opted to add a warranty this time around too.

best buy's extended warranty program is well worth the price..even better than the manufacturer's warranty..free shipping should the need arise, coverage for ANYTHING (unless you smash the screen on purpose!)..their geek squad is ultra responsive and knowledgeable !

Have used the Geek Squad twice since I bought it. Both times for installation of appliances. Men are very professional and respectful of COVID-19.. Great job installing and will use them again.

I strongly recommend anyone purchasing electronics buying the protection plan is the way to go.

I was hesitant switching to Roko but ended up pleasantly surprised. We love our TV. Bought another one for the bedroom.

Haven't needed to use it yet thankfully, and I hope that continues, but it's nice to know it's there.

With 7 y/o and 9 y/o sons in the house and sketchy City Public Service power kicking off and on all the time I wasn't going to take a chance. I figured my boys might end up damaging the screen playing, Nerf guns and balls and silliness.. or the electrical spikes might kill the electronics. Already lost an amp, two DVD players AND an UPS..

Always feel safe. There is absolutely no substitute for being responsible. But accidents do happen, even with the best of us.

Purchasing the extended plan was worth the cost for me. After a year and a half my TV picture went completely out. I took the TV to the Best Buy store and in 2 days I had a store credit for the total cost of the TV. The plan is well worth it.

Gives me peace of mind if anything wrong goes with my electronic device. If something is wrong, geek squad will help.

Beautiful tv. I'm loving it. Easy to navigate. Would recommend!

I always get Geek Squad protection on all my appliances. I've had to have computers fixed and eventually replaced. They provided great service and ensuring I don't loose my money on a purchase even if it breaks.

I always get Geek Squad protection on all my appliances. I've had to have computers fixed and eventually replaced. They provided great service and ensuring I don't loose my money on a purchase even if it breaks.

Insurance for your Best Buy purchased TV. Spending hundreds or thousands on a tv, you’ll want this on the outside chance of that power surge, lighting strike or product failure.

It's just i smart buy! If something goes wrong they have to fix it! Don't want your tv to crap out the day after you buy it and your stuck with a broken tv!