Customer Ratings & Reviews

Geek squad is the best thing to have on your merchandise when you purchase anything from the store they are the number one when it comes down to take care of fixing merchandise so make sure you purchase a merchandise get that warranty with geek squad

I have this service (hopefully, I'll never need to use it) just in case I need their help with my product after the initial manufacturer's warranty is expired. In the event that may happen, I was told by Best Buy employees that the Geek Squad assistance will be straightforward and easy to use.

I am very thankful that I had a two year warranty because I needed to use it and it enabled me to get another TV

I recommend the geek squad five year plan, I have used it numerous times and it's great.So I recommend to anyone to get it because it is worth it.

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

I have always trusted Best Buy with and of my electronic purchases. I know if something were to happen they will take care of it with the warranty

Very polite and helpful. No problem on picking up the other tv.

Have not used it yet, but hope coverage is easy to use.

Fast and prompt service. I highly recommend the service!

Paid for a 5 yr coverage agreement. Was told it would start at the end of the manufacturers warranty effectively providing six years of coverage. Not so. It starts from day one so it really is just a four year warranty. Come on Best Buy, you can do better.

Let me tell you it is really great having the Geek Squad Protection for what ever you purchase because you never know what is going to happen to your purchase's. I have learned that before so from then on I have been getting it on what ever I get that says that I can get it just to have it.

So good this product recomendaly great and pratice

The Geed Squad service was outstanding! The representatives communicated frequently to let me know the status of their arrival, and were professional during the service call.

Its a good choice to keep you items well instaled and protected without moving from your home.

We picked up our tv. We always buy service. On our tv. The men always come out and work on our tv when we call. If it can't be. Fix they replace it. They are very professional when they come out. I would tell everyone to buy service on there products. I buy it on all my large merchandise.service

Having my geek squad protection helps me set my mind at ease for the next 2 years of owning my tv

I have been a customer for 10 yrs and was elite premium for the last 8 and i dont own a business, it was all for me.. i ALWAYS buy extended warranty.. Geek Squad is great.. cant believe sometimes how much i spent at Best Buy.. but i did.. lol

I had Geek Squad protection years ago when I bought a few things from Best Buy so when I went to purchase some things recently I updated Buy Geek protection selection very happy with it I actually had to use it at least once or twice in the past when I had some problems with products that I bought from Best Buy and have a Geek Squad protection definitely save me a lot of money

the tv works perfectly! its nice and loud. the best part is speaking into the remote for assistance

Took out the extended warranty...hope I don't have to use it. Just gives peace of mind to know I don't have to take it in and they will come to me to repair.