Customer Ratings & Reviews

The tech was very helpful and knowledgeable. I have used this service many times always friendly

Great knowing if something were to go wrong I have this team as insurance to help me out. Worth the price for 5 years.

A must buy. Never had an issue with Geek Squad, any issues was resolved with a replacement.

Always best to have geek squad for every purchase you buy

Especially after reading other reviews on this tv and considering the great price, the cost of Geek Squad was minimal and provides peace of mind.

The service is good & quick and they mounted my TV and connected to all devices.

Made the mistake of buying a TV and did not put the extended warranty insurance on it sure enough after two years later TV went out and and had to buy new one and this time I got the extended warranty on it just incase

Love geeksquad. Samsung service is a joke. Geeksquad makes it work.

It comes in handy its best to have it and not need it then to need it and not have it.

This is another big advantage to have if anything happens to your product you can take it back,have it looked at with no problems. I enjoy using this it's extremely helpful but also protects the items you purchase.

The kids there are knowledgeable, and prompt. They were efficient and were able to deliver service exactly when they said they would.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Great Service customer, focus and friendly and they knew what they were doing

Love the tv. Great picture. Not a fan of off the voice commands but other than that’s it’s great.

Honestly good service when i got my tv truly grateful for the insight

Always a must for insecure people. There is always a chance that something will fail.. I like the assurance of Best Buy warranties.

Originally bought the 2-year for my LG CX OLED, but came to the conclusion that the 5-year is a waaaay better deal and value! Especially if you buy an OLED, you’ll have some peace of mind if it ever gets burn-in.

My Sony TV went out I had a 5-year contract it took 27 days to fix it without a TV it pretty well sucked so just remember if you purchase this warranty you will be in the same boat as I was

Have always shopped at Bestbuy because of geek squad.Great service and staff .Haventbdisappointed us yet at least not at University Bestbuy in Florida.I’m confident all others won’t disappoint either. Hopefully new yearly service is just as well as monthly per item service.

Geek very knowledgeable and understanding. They replace my TV in 2 days when I know questions asked. They really honor your warranty