Customer Ratings & Reviews

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Yikes! We already had to use this and Insignia customer service. Both were excellent!

Most have so far best warranty store has happy peace of mind

I buy Geek Squad protection on all the products I buy at BestBuy as I do not want to be looking for the "right" technician to fix any problems that might arise over the years.

I buy Geek Squad protection on all the products I buy at BestBuy as I do not want to be looking for the "right" technician to fix any problems that might arise over the years.

I haven’t had to use this plan yet, which is good, but I have used these plans before and they are worthwhile

I haven’t had to use this plan yet, which is good, but I have used these plans before and they are worthwhile

This is always a smart service. They've always fixed or replaced my products if had issues or even I just needed help navigating thru one they always were helpful

This warranty is a very quality product. I would recommend this product to anyone. Happy I purchased this item.

Always glad to have coverage. It’s better to have it and not need it, then to need it and not have it

Very reliable and trustworthy. would recommend it to a friend

I love how I can choose what protection plan I get to pick.

Haven't had to use the service thankfully, but it is always worth the peace of mind knowing it is there if/when you need it.

I purchased this for my new TV. Best Buy is usually good about responding to customer issues so hopefully my TV will be fine. If not I'm sure they will help with any problems.

Never had to use them, but they're always helpful when I visit the store. The delivery was fine, but they had the wrong color refrigerator. Not the geek squads' fault.

I always get the protection plan on my tv’s, it comes in very handy if something should go wrong

I always get the extra protection on my tv’s and it comes in handy when something might go wrong

Gives peace of mind on expesive tv. Well worth the cost

Havent used this service yet but its always good to have. On any electronic you purchase just in case

Havent used this service yet but its always good to have. On any electronic you purchase just in case