Customer Ratings & Reviews

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Tv works great for the purpose of needing a Tv last minute!

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

The geek squad is so helpful when you have technical issues or defective devices. They are so reliable and competent with their knowledge and expertise. This is the best thing to have to bring you comfort in knowing if anything goes wrong, you are covered fir immediate repairs.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

this tv is good i wish i got a Samsung instead but [this tv has great picture quality google sometimes freezes up

Thorough, knowledgeable and just good guys. Highly recommend this service. Worth every penny.

The Geek Squad service was great, quick and efficient. I will definitely be buying the protection plan again!

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

I recently purchased this product, and it has exceeded all my expectations! The quality is outstanding, and every feature works as advertised. A lot of thought and effort went into its design and functionality.

In the past when I purchased my Samsung tv, my old one I just replaced, I purchased the extended warranty for that one. When it developed lines on the picture, within a day someone came out. checked the tv and was not fixable, I was given a number to call and a replacement arrived a few days later. Given the price for the extended warranty and the final outcome, it was well worth it. I purchased the extended warranty again for this tv, for "just in case". It is a decision I feel that is best for me.

So glad I had purchasd the plan with our newn55" Hicense tv. Covered the black out screen that happened in the middle of a movie for no reason. Delivery drivers and support both said they are seeing this more and more. Sonin my opinion the cost for Geek Squad protection was well worth it! Did purchase a 5 year plan for new 65".

The squad unhooked water and removed the old refrigerator- they had to take off the doors in order to get it out of the kitchen. They put it in the driveway for later pIckup by PNM for recycling. Then they installed the new refrigerator and hooked it up to the water supply. They made sure it was level and placed properly in the space. The squad was very helpful and professional. Excellent work!!

Good value for a good price. Easy Bluetooth paired with tv and devices. Quality sound is ok

Perfect product I recommend I recommended. I feel very nice

Glad to be able to add these services at a reasonable cost!

When I got this TV it was because I notice small picture glitches with my old TV. When I called to see if I could get it repaired they said my TV might be too old. I was asked if it was under warranty. I said I believe so, but I'm not sure how long it was for. Turns out we bought the 5 year and I was in the last 5 DAYS if the warranty. I brought it in and as suspected it was too old to fix so they gave me the option to exchange for that same one of they had it (or could order it) OR to take the value of the TV b as store credit. Not the current value, but the value of when I bought almost five years ago. That credit bought me a Samsung 55". From a 40".

Very knowledgeable helpful people who are apart of this services.

Reviewing a product protection plan. I hope I don’t have to use it

Had to return a 32" that was under warranty. Fast and quick service.