Customer Ratings & Reviews

A. They didnt laugh at us when we needed their hlep because we couldnt open the remote to put the batteries in B. Professional and knowledgeable

Being that I have had on TV hit by lightning and a burnt ends on an old lady it I prefer to use Geek Squad affordable cars if they cannot fix it they will replace it or you will get your money back with no problems has been my experience using them

I always get the 5 year insurance on my large tv purchases. These newer TV's are like computers. Never had a problem with my Sony tv but if I'm dropping 3 grand, I need some assurance it won't just randomly die and then I need to get another one.

Professional crew and punctual delivery, easy to work with scheduling

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

Best buy has one of the best policy! Helped me with an older TV when the screen started getting lines

This was well worth the price... we had a lightning strike, a few months after we purchased the TV and they ordered and replaced the Mainboard within two weeks. Works great now.

I will continue shopping at bestbuy, great customer experience.

Haven't had to use it, but I've got it. Just in case.

I got this coverage because we are moving to CT in June and I wanted to protect my new TV for the move. Turned out I needed it about a month after I bought the TV. Called the Geek Squad and they came right out. Ordered the part and had it shipped to my home. They were there 2 days later and installed the part and TV has worked great ever since.

Purchased this service agreement with the purchase of our new 85" TV and mount.

We hope to not have to use this service but is nice to have it available. We feel like it will be good protection on the procduct and good comfort to know we have it.

Always get the geek squad protection. Had to use it once nad it paid off in a bug way.

Agent or nice and did a great job they bring it up to the stairs and left it on the front stairs and I had to bring it in but they still did a good job thank you

I bought this protection plan for my new 32" TCL Roku tv. It was quite affordable and gives me peace of mind. I have never had to use a bestbuy protection plan in the past, even though I have purchased them before. I'm just glad they offer them.

great support and must recommended to take for any purchase in best buy

Worth the value. Easy add on to purchase. Have used Geek Squad for previous purchases and they are great to work with.

I’m elderly and not good with computers so it absolutely pays me to have help,ALOT. The Geeksquad is available anytime, their nice, patient, understanding and very helpful. They make sure all my needs are taken care of and I don’t need anything else before they hang up. Thank you Geeksquad! Couldn’t do it without you

Probably the best protection plan out here. Every chance I get I try to get one. Best plan I seen so far , I think if you are buying anything at Best Buy you have to get the plan

I know, I know. "these plans are for suckers" All I have to say is that with out the plan on my old unit Id be shelling out $1000+ to buy a new one. All i had to do was call Geek Squad and they sent someone out to fix it. A week later they said they couldn't get the part and and told me to go into the store and pick out a new one. very easy process