Customer Ratings & Reviews

I think the Geek Squad protection plan is really good to have. They always resolve any and all your issues or problems you may have. They always give good quality service. Geek Squad is the best protection plan for any and all electronics in general worth paying for and having it.

I love Geek Squad! Always a fantastic deal for the cost. They are always so nice and helpful. A must buy for me when I purchase new equipment.

Great support and great service. Fast installation.

One of the best tvs I have ever bought. The stand did need a little elbow grease to get screwed in..

I have purchased 3 different TVs from Best Buy each with the protection one of my TVs had an issue within the first year I called Best Buy and they sent someone out immediately the tv could not be fixed so it was replaced. Any large purchase I make through Best Buy I will always purchase the geek squad protection it is a must have

I chose to set up the TV by myself. These guys delivered the products in good condition, did not play around, asked if we had any questions, answered a few, thanked us and left. Based on what I have seen so far, I don't have any worries about Best Buy follow-up.

I have used Geek Squad in the past while not actually paying for the service. They have always helped me and with today's technology, I decided I should pay for this service to have like you would with any insurance. I think if anything goes wrong with my t.v. I bought this for, it would be a necessity to have. Great customer service and well worth it.

Always always always get protection plan. I have kids and every time I have skipped it it's been damaged by my kids within a week.

I have this tv for 2 years without an issue. Easy to and learn. I LOVE SAMSUNG.

Great quality on this tv for a good price. Good size if going with 55”.

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

Extended warranty works with BB. Fulfilled their obligation to replace or repair towards the end of purchased warranty.

I like the five year warranty my TV went bad and they're going to exchange it with no problems

The warranty is a great comfort regarding both of these issues: We live quite a ways away and our summers are hot.

At first i pondered was this goin to be a good buy, for such a low price. After owning it for a few months i now realize that its wasnt just a good buy but a GREAT ONE

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

I think this is the best warranty service that you have.

It's good to have the protection plan in case something goes wrong with the tv. I like that geek squad will make house calls for any needed service unlike at other retailers where you would have to mail a large tv for service!

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

I love Geek squad service. Have never had an issue with them. They came and checked my tv that was having issues. Very professional and answered all my questions