Customer Ratings & Reviews

Geek squad is awesome! I get it this for every electronic purchase

Great protection plan. Highly recommended. Needed this.

tv was mounted neatly and professionally. I use them for everything

used their warranties in the past for other products and its worth it for the level of protection it offers!

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Definitely expensive for something. I’m probably not going to use.

I like having a 5 year protection plan that is like an insurance policy in case you have problems.

Good to know that the television is protected from mishaps that occur with young children and pets

I appreciate this protection and how knowledgeable the employees are about what all the protection covers.

Very professional and hands on. Guaranteed to reach a solution. Excellent customer service.

had to return because got a better TV with better quality

Its always good to know that geek squad has my back!

perfect for any device i have. love buying this plan to protect it

Our family always finds it of value to buy the additional protection when making significant purchased and gives of peace of mind

Haven’t used it yet? Not even sure what product the service is for.

Feel at ease knowing that I can Rely on them If any problems arise

Hope to not have to use it but it’s well worth the money to have it.

Love the protection plans -and the ease of getting service/replacement if my purchase breaks!!

Geek squad is always ready to help replace or fix your items

Great customer Seevice even in this pandemic. Always there for us customers