Customer Ratings & Reviews

From previous experiences they have been excellent.

Fantastic system set in place. Very informative and just great.

The agents took care of everything and it works well.

The only problem it does not coordinate with my cable box.

Worth the money... They just don't make products like they used to.

Must have in order to get a new tv if it breaks down

Geek Squad has a lot of benefits but sometimes it doesn't go far enough

No my TV did not get installed still in a box waiting on me

Do not buy it! Again DO NOT BUY it. This is probably my last purchase on BestBuy. I will go spend my money somewhere else. I spent over $6000 in a week. I bought 4 LG TVs for my restaurant. Remodeling was not finished on the date as we planned. So I didn't even open the boxes for 2 weeks, because my dining room was not ready for the TVs. One of the Tvs came out of the box with a cracked screen! The other 3 are just fine! I called local BestBuy, they said they can't help because it's been over 2 weeks since I bought it. They asked me to call LG customer service. I called LG customer service, they won't fix the TV because it is an external issue, it is not an internal issue. Geek Squad won't fix it. LG customer service won't fix it. I have a broken TV with all the extra warranties and no one would like to help because I didn't get to open the TV box for 2 weeks. Terrible customer service so far on both sides. LG and BestBuy as well. I should have ordered the TVs from somewhere else. If no one helps me out, I know where to take my business next time.

i was really iffy about getting the warranty for my TV just because i like to care of my thing to the point that they last a good while. The only problem purchase i have had with them was a tower back in 2009. They said that they couldn't do nothing regarding my issue, eventually my computer gave out and i was stuck in libraries for a while.

I always get geek squad protection. It insures me.

This is cool and helps protecting online and its good for you

Returned TV, but did not get refund for some reason.

Havent had to use it but the guys delivered it no problems

Easy to purchase and as always it is best to purchase a warranty on any electrical device

It feels comfortable to know the product is protected

Great customer service with personal attention at Geek squad

Good service is always available usually the first requested

Haven't had to use it yet but I always buy protection plans

Nice 2 hav as insurance when ur warranty runs out.