Customer Ratings & Reviews

Worst service experience I’ve ever had. They were difficult to contact to arrange for service on a new TV, 2 calls and 30 minutes of wait time to arrange appointment two weeks out. On day of appointment, they were no show, and I had to call them, again suffering 40 minutes waiting on 3 calls, to learn that they had gone to the wrong address, and were sending a tech late. Tech diagnosed new TV needed a new motherboard, that they would order, and contact me to install once in. A week later I got a text that they would show up a week later, (I was not given a choice of date or time, nor any way to reschedule this appointment). On day of appointment, tech was no show again, and I spent over an hour on 3 calls to have them tell me again that the tech went to the same wrong address again, and that the tech wouldn’t talk to me because he did not even have the part! I’m now told that the will special order the part and come out again in a week. All this time the new TV has been basically unusable. I’m sorry but I can’t say anything good about the Geek Squad service, except that one supervisor tech has been nice enough to be honest about the tech not having the part, and getting involved to “special order”, (guess they couldn’t do that the first time?). They have been a massive FAIL, and I would NOT recommend them.

We purchased it with the new TV but have not used the extended warranty yet.

Amazing Customer service just bought a new tv and need an extended warranty

Great customer service and overall great quality and brand names

Would recommend to get this just in case you run into any issues.

Seemed like a worthwhile purchase for a new TV, but haven't had to use yet.

I always purchase the protection plan. No hassle repairs or replacements.

Got this for my 75" tv. Worth the extra money for the protection.

I have not had to use it yet but I like having the insurance.

Still not sure Geek Squad is really worth it from a value standpoint, you are really just buying peace of mind.

I will no longer shop at best buy for any technological need, cpu, phone, tablet, or television. As they specifically lie about your warranty coverage. I purchased a 5yr additional coverge warranty and asked at time of purchase if accidental damage would be covered such as a screen crack in moving the tv from one point to another. I was told it would be covered and if it could not be repaired it would be replaced. Not So. the very thing happened, tv screen was cracked during moving from a table top to a wall mount and after calling and speaking again with an agent i was told accidental damage was covered. Set appointment (which was 2 1/2 weeks from incident) for tech to look at. Day of appointment today 11/23/2022 tech calls and says i see your screen is cracked, that is not covered and instead of wasting trip to see he would not be out. So apparently they hook you for the warranty to increase the store profits and cover only what manufacturer would cover just for additional time after manufacturer warranty expires which is also a hose job because you lose a year of coverage because it starts at time of purchase when Manufacturer covers at least the first year. Im sorry but will never shop Best Buy again.

Great. But it’s early to review product as I have just taken delivery

Good product. I already have norton and decided to stay loyal for now.

Haven't had to use it but I had a bad experience in new Braunfels with a TV I bought that was defective. So I bought this as insurance in San Marco's against the bad experience I had in new Braunfels. I will never enter that store again

When I don’t know what’s wrong and need help, they are there for me

having the protection for your expensive electronics is a good idea

I got it because..with my previous tv i didnt.....

Questions asked and answered. Returns easy and replacement easy

I purchased an open box OLED and didn’t hurt to get extra protection.

The piece of mind, knowing my purchase is protected, well worth the price.