Customer Ratings & Reviews

This plan has great coverage for a very reasonable price.

This purchase is for a new HP desktop computer. So far the extended warrantee has not been used. HOWEVER, 5-6 years ago I purchased 2 laptop computers that came with Windows 10. I purchased Windows 7 from Best Buy. I didn't like Windows 10. Your staff told me if I purchased a 2 year service agreement You would be able to REMOVE Win10 and replace it with Win7. A week later I come to pick up the laptops only to be told Best Buy techs COULD NOT REMOVE WIN10. You refused to return my nearly $200 extended warrantee money!! I called you and sent a letter and NEVER heard from you! Unfortunately, you are the only full-service computer store in town (No more Circuit City). Only option is stationery stores that have minimal selection. I am still angry about this rip off! THE ONLY REASON I purchased this computer AND extended warranty is because of your manager. I paid for the current system online and when i went to your store to pick it up it was NO LONGER available. The manager got on it right away and got the system I ordered right on the spot! She was GREAT! And I thank her profusely. PLUS, other items I brought in I bought from you could not be repaired. Geeesh!!!

It's so difficult to get in touch with these guys. I'm wondering if it worth the money. Every time i call no one answers.

Never buy a product without this in your purchase!

I haven't had to use Geek Squad yet for my 4K TV..

for the price you cannot beat it. Hope it is useful for me

Just purchased the protection so I can not say if it is worth it. I think it would be a better buy if the protection started after the manufactures warranty I would recommend to a friend if they needed the extra piece of security that I think you are supposed to get

Great tv excellent service in and out in like 10 minutes

it is kind of expensive. but it does work, would buy again

the deal and safety for the purchase at affordable price

Geek squad has always been good to me. No problems yet

Tv is a great deal but if you have more than one insignia tv in the home the remotes get confused and won’t work at all

I like this product. I bought it for my brother-in law

It's good but I think it's overvalued, compared to other stores that offer warranty and repair service.

What a nightmare dealing with Geek Squad to get my replacement TV delivered. BB uses a delivery partner -it's not Geek Squad - and I waited all day for the delivery, contacted Geek Squad for help "we can't contact the driver while they are out on deliveries" WHAT? On top of that Geek Squad had an old phone number on the account, in spite of my having corrected it, so when they did arrive they called the wrong number - then left saying I wasn't home!!! I am fit to be tied. I question Geek Squad's capabilities to manage their customers needs - they sure haven't done so for me.

Got this again even tho they didnt cover the damage to my old tv for something that had been an issue since I bought it. This time tho I know they dont cover cracks even if there is no physical damage.

good personal for answering questions, service is great

I price checked and this was a good value for the money

This insurance is a scam; it doesn't cover anything. It covers the same things as the manufacturer, and the manufacturer covers them for free. I recommend you don't buy it; it's absurd and ridiculous.

Since I have only have the equipment for a month or so, I have not had to use the service.... so...