Customer Ratings & Reviews

Have had this protection plan on past items and it is worth the cost

if your buying a tv plan does cover physical damage like cracked screen. only cover software and operating system

Cancel my order as I never paid for it and don’t want it. Geek squad never showed up yesterday scheduled for 7 am to 1 pm. Wasted half a day and never heard a peep so scrap all dealings with Best Buy.

Purchased this to be "protected" but Best Buy will do nothing because it's still covered under the manufacture's warranty. The manufacture will not repair or replace it. Instead, they want to send me a check in the mail after 20 business days for the price I paid if I can submit the original receipt from the store. Of course they will refund me only the price of the TV, not what I paid for the Geek Squad protection which has done NOTHING. Complete waste of money, do not purchase.

Great for a mid range tv. Not high end but great picture quality.

They are slow and when you need them they don't have enough workers

Fortunately I have not had to use this and hope I don't anytime soon

They were fine. They could not accomplish what we needed

New TV droppef off. No installer scheduled. You dropped the ball. What do i fo with this HUGE box blocking my living room for 3 days do far? No resolution in sight. Who knows when i’ll have tv again? Spent one dsy being jetked around to 5 shore customer reps. Never again

Can never be to safe, if somethng goes wrong it will likely happen after warranty expires

Not sure Havnt had to use it yet. I am sure when I need it it will be fine.

Average Geek Squad job- had to make return trip to correct a problem

I got the protection just in case something happened to my TV.

I haven't used it yet but I have it just in case my t.v. goes out.

It's a good idea to have a extra A5 year warranty on the set

I Hooper it works for me and gives me a new tv or fix it promptly

Seems I understand why it’s not that popular, I’ve had nothing but problems with this starting a month after purchase, on a weekly or shorter basis, it’ll turns off by itself, hdmi connections won’t show up, or it won’t turn off or on sometimes, but mostly the volume won’t work… it’s been the worst tv I’ve ever had…

I try the service but they have some difficult people to work with

I guess this is a good purchase but I instantly regret it after. Got suckered by the sales person. Samsung is a good product. Had some of my devices for years. I plan to buy another Samsung TV and will not add the protection no matter how much they pressure me...

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.