Customer Ratings & Reviews

Giving only three stars as I have not had to use it

I don't know what happened to my new TV! It didn't even last a year and the screen got damaged. Dark spots started to appear! The good thing is that it had a two-year warranty and they replaced it! It's a very good thing to buy a warranty for household appliances.

it pays for itself if something happens...............

Good but for the money. Worth the extra protection.

Not good. Can't utilize untill after manufacturer's warranty runs out!-- Thus not worth the extra cost!!

I bought a 55" TV and I purchased a 2 year EXTENDED WARRANTY with the purchase. The TV literally failed about 10PM on the day the last day of the warranty, 2 years later. I promptly called the next morning and NO, they WOULD NOT HONOR THE WARRANTY. In the past two years, I having bought two iMac's, two monitors, this TV and I have annually renewing subscriptions through BestBuy, I will change where I make purchases and cancel my renewing subscriptions.

The 5 year plan doesn’t cover much unless something goes wrong mechanically with the tv. The sales associate said this would cover accidental damage on a tv but it doesn’t so don’t buy this coverage for a tv. Best Buy doesn’t cover accidental damage for tvs. They did give me my money back luckily for this plan but don’t waste the money on this. It’s just not worth it

The product protection warranty is worth it. period.

This does not cover any screen damages, not worth it considering the length of original warranty. Not being able to have my TV replaced has multiplied my depressive episodes.

Got the protection so I can have peace of mind. thanks Best Buy

Didn't need to use this. It was a waste to purchase

Customer service finds ways to Not allow customers to use this paid service. You speak to foreigners who don’t speak English and require you to speak repetitive. Claims that they don’t see the repair plan yet receipt shows that I paid for the plan

When my tv stopped working I'm glad I had the warranty.

I did not know I’d purchased this product. Which in itself should give you cause for concern. I previously had this service, wasn’t happy and had cancelled it... Guess the Geek Squad did not like being cancelled!

5-Year Standard Geek Squad Protection) this what it gets you best buy will sale you a 50" Insignia but will not let you bring into store to get check out and see why i wont work will had off to sum out fit in Kansas n they decide when to come look @ it Geek Squad has me for a Appointment on the 18th but White Eagle Technologies has it as when we can get parts if no sound r black screen n will not come on what PART IS going to fix this will be the 2nd in 2yrs i dont talk bad bout a biz ness but 2 weeks for a answer is wrong

I have not used it...but the price was not bad....

Warranty you purchase is not in addition to the 1 yr manuracture warranty. They double dip on the warranty you are actually purchasing a warranty that runs from the purchase date (along with the manufacture warranty) which is re done dit....Therefore you only have 2 yrs warranty not manurfacture warranty plus an additional 2 years.

Haven't had to use them yet when I do I will call.

I had the worst experience with my TV repair issue with the Geek Squad team @ the King Of Prussia Best Buy Location. The TV Display had a problem and without even diagnosing they determined its an external damage and refused to accept the TV for Repair. Despite having coverage, I was denied support and had to face very rude behavior from the technician and store manager. This experience has led me to believe that the customer service and the geek squad protection are to no avail from best buy and I would never recommend any large purchases from Best Buy to anyone.

They don’t care about the customers the store was in Dearborn