Customer Ratings & Reviews

I bought this tv and the 5 year protection. At the time of purchase I was told damages would be covered. My tv got damaged when I moved so I attempted to activate my protection plan. When I got a rep on the phone, they informed me that the Geek Squad protection plan only covers factory issues, and not damages.

Useless. Does not cover accidental damage like cracked TV screen only if something is inherently wrong with the TV. However, doesn't the manufacturer cover that? This is useless.

I feel I was taken advantage of. I should have been notified when I purchased the geek squad protection that it does not cover certain manufactures. I am stuck with a 75" Hisense tv that does not work and I am not getting any help.

BB canceled the servvice or diidnt include ot in the purchase of replacdment tv. I dont know and tried to call but vot cur off three times znd gave up.

DO NOT WASTE YOUR MONEY!! I recently purchased a 55” tv and the stands were missing from the box, the tv screen broke and my warranty covers basically everything BUT NOT SCREEN DAMAGE! It doesn’t cover the tv screen at all, that’s the most important part to have coverage!!! TOTALLY USELESS!!!!

Horrible, do not sign up for Geek squad it takes them almost a month to get them to fix your electronics or appliances. Not only that when you buy it. They tell you it covered you for anything that can happen to a TV or appliances. But they don’t tell you what may disqualify your appliances or electronics. Which is a long list so therefor it’s a lie when they sell it saying that it covers you for anything.

You buy an extended waranty unly to throw it under the bus and blame it on manufacturer. Something you were not told at the beginning

Wouldn't it be nice to have the old 'in-your-hand' warranted plan? We purchased the New TV and warranted plan, we received only limited documentation regarding my purchase and money transfer, we received only a brief note on the receipt regarding a warranted plan with NO Plan Details, NOR Plan Information.

My LG 43 inch has to be sent out for repair which said would take about a month, not a replacement warranty. No TV as Final Four is on and baseball season is starting.

I'm not sure it's worth the money on a TV no one can tell me what it actually covers for the t.v I purchased

PLEASE be aware that your warranty STARTS the day that you purchase or accept delivery of product. Unlike other stores whose warranty kicks in a year AFTER the manufacturer's warranty ends, Best Buy's Geek Squad starts the moment you either leave the store with your purchase or accept delivery of your purchase. If I had realized this, I never would have purchased my Insignia NS-55D420NA16 55" HD TV from them. Because of their warranty rules, I will NEVER purchase from them again and I will recommend to my family and friends not to purchase anything substantial that will require an warranty from Best Buy.

Do not buy the tv has an echo on the channels this is a 2nd TV. The first tv had the same problem. Now Best Buy does not want to refund our money because their going by the first purchase date.

This product is horrible. Printer heads keep getting clogged. Spent an extra 65 bucks to get it going and it did no good. Took my t back and exchanged it.

What was the point of getting the warrantee on my tv with you guy when u wont even help me with and made go to Samsung to find my ways to get my tv fix but they to where cluess what they doing with them sending me to different departments.

They mostly send out your product to a third party. To be honest, they really don’t serve a real purpose, just as the “middle man”.

I was ripped off by the Geek Squad. I pur hard a five year portection plan. My Television was damaged during repair. My Manafacture warranty was still on place. The Geek Squard replaced my tv but did not issue me a refund on the Tv that I purchased. Nor did my coverage change to the new device. All I got back form both warranties was a tv.

Iv called multiple times since i bought my tv to get it fixed and i keep getting the runn around and told to call the tv manufacturer for their warranty when i bought warranty through bestbuy

I was told my tv would be covered under several situations.. but when time came that it needed repaired, first tech said yes it is covered. Then went to set up an appointment to be repaired and was told No they would not repair it.

I purchased this for my parents TV that I purchased and called them and explained that the remote volume up button wasn't working properly and they told me to contact the manufacturer. I was like, then why did I pay extra for this? No response. Do not recommend!

I just purchased some things and was told I needed to buy queek squad protection. And I see I purchased it 2x. Is it not in the system? Because I was asked to buy it again.