Customer Ratings & Reviews

They came out and told me they couldn’t do nothing about the tv because they did the setting and said it wasn’t any options to adjusted my tv to b more clear on 4K nor make the sound loud. What a waste to invest my money with them thinking it’ll be helpful to have them as a good warranty for my tv

They canceled my insurance after the light in the t.v blew after a year. Yes I got a replacement but what's the point of having a 5 year insurance if they can cancel it after 1 repair

Couldn't access service for an out-of-the-box problem with the covered TCL tv I purchased due to poor website functionality, although I did get an email after giving up that advised me to do what I had tried without success to do. I really don't know if there's any real value to what I purchased except for just extending the timeframe for returning the covered item for replacement.

Had 8 tv’s installed, new thermostats and complete Ring system. Ring still does not work properly and they want to charge more to come fix problem

The picture on this tv is good but the sound is terrible. The tv sat in the same place as my previous LG tv but we had to turn the volume up to 100% to hear it. We didn't want to do it but we finally had to retun it.

Honestly I'm just here for the points. Its still not really worth it.

Whats the use of buying the geek squad if i had to contact Roku specifically for an issue with my TV. I do not understand this.

Samsung TV melted, they still would not credit my best buy charge account!! Best GEEK came to my home said I banged it there is a BIG difference between a TV melting and a bang!! BESY BUY IS A TOTAL RIPOFF EVEN AFTER PURCHASING THIS SERVICE!!!

Nice enough to deal with but could not solve the problem with my 1 day old TV

I need to cancel this service I have issues with this urgent Thanks

The protection may be great, but I'll never know because I was overcharged when purchasing it, and the customer service rep's only way to help was to cancel it in a way that I could never add the plan back again. What a nightmare dealing with Best Buy's customer service. It's not worth it.

Not a good tv, so disappointed, screen voice sticks to sticking on pervious channel,, you change channels and can still hear was was on 2 previous channels, they are so ungodly? No streaming of any Christian channels, at least you get TBN WITH LG SMART TV BUT NONE WITH SAMSUNG - so disappointed

DID NT GET IT NOT THE BEST TECHS. TO DEAL WITH ATATUDED MABY BAD WHO KNOWS DELT WITH TWICE LIKE I SAID MUST OF HAD A BAD DAY OR NIGHT.

Poor customer service. Customer service would not renew my geek squad protection on a tv that was exchanged. Very unprofessional customer service rep on the customer service 800 number.

Can not use Geek squad repairs for the first year when you would typically have issues from manufacturing defects.. major waste of money and refunded immediately when I found out they won’t service the tv

Being able to contact someone, anyone about our warranty has taken months & been a nightmare. When we finally got somebody, they gave us a confirmation # & said we would get an email to set up an appt. Never got it. Now on hold for over an hr & automated says we have appt. Today (before talking to anyone). Agent says we need to schedule, then put on hold 5 times, then dead air & hung up.

Geek went to check my TV and determined it's not repairable. Someone called from extended warranty and gave me number to call for replacement. Been calling for 3 days now, been on hold for hours and still couldn't connect to anyone at number provided: 888-613-9853. I wasted too many of my time. I also tried to do agent chat from bestbuy website and still couldn't get anyone. so frustrating!!

Y'all have two different stories that you tell people that have e extended warranty coverage for their tv's etc because the store tells you one thing and when you call the phone number they will tell you another story so Y'all need to get on the same page with your store associates because that's not cool telling lies to people.

Youtube TV stopped working after update. Factory reset does not fix issue because you can't rollback the bad update. People are having issues with this everywhere but Samsung has not fixed the issue.

Why doesn’t it start AFTER the manufacturer’s warranty? I paid for 5 years extended warranty, but the first year runs in parallel with the 1-year manufacturer’s warranty. But you have to have it due to built-in obsolescence.