Customer Ratings & Reviews

geek squad connected my tv and all the connections required. Great service.

Geek squad is great. I purchased this service for my last tv and you don't have to take tv in, they come to you

Having the protection plan provides confidence that any problems will be taken care of without any issues

My family is accident prone so buying this protection was a must!

I don't buy anything from Best Buy without Geek Squad protection.

it good to have the needed protection plan for home theater equipment

Good t.v no problems with it bought it on may 2020

Could not ask for nicer or more qualified staff...

Always getting warranty just in case I’m breaks thanks Best Buy

Geek squad is always great to have for protecting your items

Super happy I chose to purchase this product. Highly recommended.

They are great and will do anything you need to get stuff workin.

Worked good for me I ended up using it for a tv replacement

Never had an issue with geek squad, they have always helped me with support

Good quality and easy to use for the price. I recommend it to anyone

I get geek squad for all my best buy items they never fail me.

Great price. The tv has a great picture. We have not had any problems with the tv. It was easy to set up.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

The protection plan from best buy is the best. No sending items In for repair.. just ty get a new one

I have yet to use the service but I hope it works out that I don't have to!