Customer Ratings & Reviews

This product is horrible. Printer heads keep getting clogged. Spent an extra 65 bucks to get it going and it did no good. Took my t back and exchanged it.

I feel I was taken advantage of. I should have been notified when I purchased the geek squad protection that it does not cover certain manufactures. I am stuck with a 75" Hisense tv that does not work and I am not getting any help.

Read the fine print! Bought the plan for the in-home service it provided, but that cost extra money unless you pay them to install. I wasn't told that up front and I'm very upset. The technical people couldn't help me over the phone and weren't familiar with my TV. It look them longer to look-up the information in the manual, then it took me. All they wanted to do was to send someone out at my cost. Totally worthless!!!

I didn't cancel this plan I walked into the store and asked for my TV to be checked repaired or replaced and was met with some extremely bad customer service from the manager he proceeded to cancel my protection service with out any consent or even explanation he said " we are refunding you money right now sir "

They do nothing. I didn’t know I had it as I’d call and they would look up my account and not even tell me about the warranty. Shows the type of geeks they are

This TV does not have a VGA port. One would think that a Smart TV would have this feature. I purchased a VGA to HDMI cable. It did not work. Could be a bad cable. I will have to try another brand cable. Also I don't like the layout of the remote control.

Do not buy the tv has an echo on the channels this is a 2nd TV. The first tv had the same problem. Now Best Buy does not want to refund our money because their going by the first purchase date.

Useless. 50 character minimum, so "utterly useless".

Lasted 16 months. Started to have back-lit issues then no picture, only sound. Thankfully I got the extended warranty. Im going back to Vizio.

They replaced my roku with an android tv since they can't get parts. So my 5 year warranty was good for less than 2 years and they wanted me to buy another warranty.

Having to reschedule after waiting a week and a half for my tv repair. Told me the day of, an hour before the final show up time with a robot call saying they couldn't complete it and to call them back. Come to find out they don't have a part and didn't want to tell me until now. Now i get to wait another week without my TV in my living room.

Will be seeking refund as purchasing a model tv with such a package is just a waste of money

I called them to get my TV serviced because there were lines running through the picture because I purchased the plan. They asked me to send a photo and diagnosed it as accidental damage without even bringing it in for service. They don't tell you up front the plan does not cover accidental damage; bad business.

BB canceled the servvice or diidnt include ot in the purchase of replacdment tv. I dont know and tried to call but vot cur off three times znd gave up.

Horrible, do not sign up for Geek squad it takes them almost a month to get them to fix your electronics or appliances. Not only that when you buy it. They tell you it covered you for anything that can happen to a TV or appliances. But they don’t tell you what may disqualify your appliances or electronics. Which is a long list so therefor it’s a lie when they sell it saying that it covers you for anything.

I bought this tv and the 5 year protection. At the time of purchase I was told damages would be covered. My tv got damaged when I moved so I attempted to activate my protection plan. When I got a rep on the phone, they informed me that the Geek Squad protection plan only covers factory issues, and not damages.

DO NOT WASTE YOUR MONEY!! I recently purchased a 55” tv and the stands were missing from the box, the tv screen broke and my warranty covers basically everything BUT NOT SCREEN DAMAGE! It doesn’t cover the tv screen at all, that’s the most important part to have coverage!!! TOTALLY USELESS!!!!

I'm not sure it's worth the money on a TV no one can tell me what it actually covers for the t.v I purchased

Wouldn't it be nice to have the old 'in-your-hand' warranted plan? We purchased the New TV and warranted plan, we received only limited documentation regarding my purchase and money transfer, we received only a brief note on the receipt regarding a warranted plan with NO Plan Details, NOR Plan Information.

I was ripped off by the Geek Squad. I pur hard a five year portection plan. My Television was damaged during repair. My Manafacture warranty was still on place. The Geek Squard replaced my tv but did not issue me a refund on the Tv that I purchased. Nor did my coverage change to the new device. All I got back form both warranties was a tv.