Customer Ratings & Reviews

Paid for a 5 yr coverage agreement. Was told it would start at the end of the manufacturers warranty effectively providing six years of coverage. Not so. It starts from day one so it really is just a four year warranty. Come on Best Buy, you can do better.

I have always added extra protection on my televisions, but never had to use it. Just in case. I wish I had it on my gifted Hisense television.

The installation was done fast and he was friendly.

2 years for only $20! Such a great deal!! Have the worst luck with tvs, so glad we got the geek squad this time around!

Dunno what to say here. I didnt even take it outta the box

I was helped with all needed, they were very knowledgable and helpful in my situation, they also went way beyond the call of duty

I have always had great service from the Geek Squad, no matter which Best Buy Store I go into. The personnel working the Geek squad have consistently proved to me that they are experts on correcting problems with my computer. I have appreciated the low cost of my annual agreement which allows me unlimited visits to the Geek Squad to ask questions or to obtain service for my products.

Haven’t used it yet! Hope I never have to but good to have

The picture is excellent and the sound is exceptional and the price was remarkable... I was a little leary because of the brand, surely surprised on the quality of picture in the game mode playing PS5 strongly recommend.

You can't go wrong with extra security on your purchase. The life expectancy of my Hisense is low to nothing due to almost daily outages in my area. So a little extra protection plan is a must.

What how bad TVs are made it’s important to buy the protection plan the previous 3 TV’s I purchased have have all quite working on year 4

After spending more than I care to admit on an OLED TV, having this peace of mind is what really drove me to pull the trigger. It's the most expensive for OLED protection, but covers burn in, unlike the other guys, so it's a good investment imo. Haven't used them yet but I'll report back if that time comes.

I have used these Geek Squad service agreements in the past. They stand behind their service agreements. I was able to replace a TV that did not live up to its advertisement. I was very grateful for the replacement TV. I am VERY happy that I purchased this service agreement.

Great service Geek sqaud never lets me down and they even show me and help me understand things i dont understand

Hopefully it pays off. Sometimes it's a gamble and your stuff actually lasts as long as appliances and TV's use to last.

Vizio failed after 4yrs unfortunately. Thankfully the warranty helped me out by getting store credit for my tv so not all is lost. Happy with the service!

Def good to have geek Squad Protection for my LG C2 42 inch tv

i would not be without this protection had problem with tv geek squad could not fix due to parts no longer available gave me credit for replacement tv no hassle helpful agents at boardman store geek squad members were outstanding i plan on getting this protection for all future items purchased at best buys

Haven't had to use it yet but it gives you piece of mind. I have used it on other purchases at Best Buy and they are great with it. It even covers dead pixels. The new TV's can go at any time and is good to know it is covered for five years.

If you need help getting it to your house they will bring it and hook it up if you need them to.The protection plan is my favorite part of the geek squad.