Customer Ratings & Reviews

As i am familiar with the brand & the best buy geek squad protection i highly recommend purchasing the protection its a no nonsense policy. The geek squad protection insures that your item will either be repaired or replaced.

Geek squad are always very helpful when ive had a problem with trouble shooting something i dont understand. Thwy are very professional.

I bought an open box TV and it had a small burn spot. I called the service and they came out and fixed it. Now I basically have a brand new TV. They were extremely professional, knowledgeable and helpful!

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.

Haven't needed yet and hope I don't! But I learned my lesson to have it on standby.

It has been too soon for me to tell anyting about the warranty but I heard that it was awesome and protect everything and it's worth having so I would have eyes purchase it because you never know what can happen to your merchandise so purchase it and let them help you enjoy your merchandise to the fullest

Great tv excellent image quality resolution, I use it to watch movies and play games on my PS5, I recommend it to anyone

My TV was one day away from being out of geek squad warranty but they honored it and I was able to get a new TV easily. It did take a couple of phone calls and some emails back-and-forth but no one gave me any trouble or pushback. I highly recommend geek squad protection for anyone’s purchases!

Well worth the price and was very easy to use for warranty replacement. Great customer service

I bought this plan for my 55" LG CX OLED because it specifically states that it protects my purchase from burn-in. I had the opportunity to purchase the same TV for cheaper (after taxes) from AAFES but their plan does NOT cover burn-in.

Our TV died and fortunately we had the Geek Squad warranty. When they came they were very courteous and professional. Knew exactly what the problem was and explained everything in terms we could understand. Unfortunately he couldn’t fix it but we got our money back and we’re able to buy a new one right away.

I bought my Samsung TV in store. Customer sevice was very helpful with my purchase. I am very happy with my new TV.

Great warranty price for such a huge tv! Great service too. Thank you Geek Squad

Best Buy backed the product. It was a cheap DVD player so the plan was about $10. It quit after a year so I took it back. They looked it up and said no problem, you are covered. Go back to the shelf and get a new one, we don't repair that model. Naturally, I picked a different brand that was the same price. Changing brands was not a problem and I walked out with my new player.

I bought my TV in 2021, and it started to act up, and the screen started dying. I took it back to Best Buy, and they returned it with NO issues.

I wanted to send it abroad. On Q&A section Westinghouse confirm that it can run on 220v (Picture attached). I pull the data sheet from Westinghouse website, and it says Power Source AC 100V-240V (Picture attached). On the TV itself it is mentioned 120v (Picture Attached). I called Westinghouse, and they conflict their own information on data sheet and Q&A that it cannot run on 220v. What is true Westinghouse?

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.

I appreciate the fact, geek squad will come out if necessary, opposed to me having to lug the merchandise back to the store!

Honestly good service when i got my tv truly grateful for the insight

One of the best tvs I have ever bought. The stand did need a little elbow grease to get screwed in..