Customer Ratings & Reviews

Our in home mounting of our TV was so great we ended up purchasing the total tech program!

We bought the Best Buy 5-year Warranty for our 55" Sony TV as an insurance policy. Although the warranty document doesn't state this fact, the warranty begins the day you purchase it.... much easier than dealing with Sony.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

Definitely need this. Last TCL Roku died exactly 3 years after purchase. I didn’t have protection.

I never used geek squad, but when I had questions they always knew how to answer, my things never got damaged so I didn’t use it but great people.

Excellent customer service, good experience. Thanks.

Better to be safe than sorry............... ..... ..

protection is always good for teens. You never know what they could do the tv.

They guy who came and helped me was awesome great service and people skills he knew what to do and helped me ASAP best ever

Highly recommend on everything I buy gives you a safety net especially if you are buying really high end products

the agents explain me evrithing about my warranty if pass something again in a few years ia verry friendly and respect.

Got the warranty for my recent TV purchase. You can never be to careful! Hopefully I never have to use it.

love the fact i can take my product to where i got it to get it looked at or fixed or replaced

I purchased this protection plan from Best Buy and I didnt use it, however it's always best to insure your merchandise!

I think its really cool best buy offers this service, it beats buying a expensive brand new big screen tv.

Dont expect anything to go wrong, but its good just in case something does.

The agents mounted the tv and made sure all components were hooked up and working and I was familiar with new remote

Really like the peace of mind this protection provides. Past experience has been very good.

The Geek Squad was great! They were very professional and made the whole process a lot easier!

Great item for the price. Kids love to play with it.