Customer Ratings & Reviews

The agents guided us through the system, we appreciate the help they gave us!! Thank you Geek Squad!!!!!!!!!!

This service is great. It relieves a lot of stress in maintaining your electronics

A must purchase. I buy these all the time for a piece of mind. Just in case the tv goes out for whatever reason

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

The warranties at Best Buy are great price and we have always had good luck if and when we have had to use them.

Geek squad is always a pleasure. Very reliable and good customer service.

I purchased the 5 year protection in case anything were to go wrong I have the security that it will be resolved.

I bought this tv as an open box. Since somebody had already opened this box I took extra precaution and bought protection. The protection is key.

This service is a great addition to a television purchase. Receive support and protection for your product.

This is a great product for anyone who feels that they are not technologically savvy!

It is great to have the protection for my TV & Firestick. Good to know I am covered for when/if I have an issue.

I thought purchasing this was a good idea. I had problems in the past and thought the protection plan was a good idea.

Excellent purchase, especially when you buy something thats over $100

Although having geek squad protection, after my last incident with my sons Nintendo switch and the ignorant help we got at geek squad, I was very hesitant to get 5 years protection on our new product. The longer you have your geek squad protection the less it seems to protect your as your protection comes to an end. As I learned from our Nintendo switch experience our protection was not a satisfying purchase. More of a scary purchase and no trust in geek squad protection if I need it.

Great quality warranty especially for the TV i bought. 5 years is definitely worth the purchase for its price

The geek squad very professional service has always covered all my needs for all the many products I have purchased

I bought a cheap tv for the kids and decided to buy a protection plan for it. Haven’t had to use it yet.

I had this added to my Hisense - 70" Class H65 Series LED 4K UHD Smart TV. It wasn't all that expensive but the3 tv was cheap. It gives me the security of 5 years of use.

We were able to install the TV on our own but plan on calling the Geek Squad with some questions we have.

We always purchase a Geek Squad protection plan on our electronics. Have only had to use it once.