Customer Ratings & Reviews

They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

So far these guys have never disappointing. Always friendly and willing to help.

Brought tV for mom love know that she only one call away from getting assistance with her set up issues

Always Better to be in a protective way. As i have Geek Squad Protection, i replaced my TV which has On and Off problem for every 5 mins.. Thank You Geek Squad.

Geek squad is always awesome! They are very polite and professional. They try their best to resolve any issues.

This is a great service to have. I needed help with my tv and they took care of everything

Have no complaints about my purchase. Got the macbook air just to use at home and for nothing heavy. Its been working good and hasn't failed me yet for what I use it for.

Service protection is awesome they always handle everything I recommend it always anything over $100

I would not purchase a new tv without the protection of geek squad.

I have never purchased a high dollar item without this protection. This paired with total support is a must.

Great Protection plan for Electronic devices. The best plan have for Oled Tv. Covers burns and more.

I have had good experience with Geek Squad service plan in the past. This is why I bought it again.

Great service from Tim in the magnolia room at the Merrillville Indiana best buy

Geek squad is very knowledgeable about the products.

So far we haven’t had to use this offer except for the original setup questions we had while it was being setup.

Not good only had it for a yr n its already not working

I always make sure to get geek squad protection with every item that has the option. Honestly the protection is the only reason I always buy from Best Buy.

Excellent product. Absolutely love it. Definitely would purchase again.

Fantastic value for this Vizio 50” smart TV. Great color and clarity and just the right size for our den.

I haven't had to use them yet for my TV, but they did put my car stereo in with speaker. Their work has fast and adequate.