Customer Ratings & Reviews

The young kid was rude and ignorant at the Springfield, PA. Store. I asked him to check the warranty on the tv I brought into the store,he said this is the one when it was not,it was for a tv that they refused to cover saying the screen was cracked when the screen was not. He refunded the warranty coverage for this. He would not listen to me and walked away. No manager available as usual. I left the store instead of fighting. This was not the geeksquad I was dealing with.

We got a new TV and the sales person asked if we wanted to get the geek squad protection on it. We asked if it would cover damages to the TV that happened at home seeing as we have 2 raudy dogs and they bump into things constantly. The sales person said that it would cover that, so we got the plan. Low and behold today we went to get it replaced or at least fixed because the dogs bumped into it and broke the screen and whatever other board is in the TV. However we were told that the plan doesn't cover that kind of damages so we are mad on 2 fronts here. 1, that the sales person lied right to our faces and 2, that they cant do anything to help us. I went and read the terms and conditions to see what they said and we needed a GSP R plan not the standard GSP plan, that was never discussed and if we said that it could possibly be damaged wouldn't we want the plan that would cover/replace the TV. The TV was great, the BS wasn't.

So far it has been a horrible experience. Purchased a 5 year warranty for my 85” television. First phone call waited on hold for 25 minutes…no human ever answered. 2nd phone call waited 31 minutes and finally spoke to someone. First available appointment is 2 weeks away and I have to miss work and sit at home between the hours of “noon and 6pm”. Wow…that’s even worse than the cable company. And if this control board doesn’t fix the issue I’ll have to wait again for another time the Geek Squad is available. Wow!!!

didnt really use it for repairs just to bring me stuff with warrienty

Hoping I don't need to use it but if I do it was low cost and will be with it.

I purchased this for the tv and thank goodness, have not had to use it yet. But I am sure Best Buy would take care of us.

Nice to have this when you need it because anything can happen.

This service I did not get to use as the Pacman machine was returned.

Haven’t really used this too much but it’s great the one or two times i have used them

Average warranty on TV I bought for home nothing exceptional

It's highly recommended to buy yourself a protection plan when buying high end items. Cover your bases. Worth it!

We were made to believe that this covers everything. When the tv we bought this warranty for had a physical accident it didn’t actually cover it when we were told that it covered everything. We now lost out on almost $800 for the tv. It wasn’t covered. They refunded the extended warranty

My husband wanted to purchase this , he does not want to deal with TV issues if they arise. fair price

It came quick and fast and easy I love Best Buy best deal also

I haven't yet had to use it but is worth the money incase of anything is to happen

Bought this 2-Year Standard Geek Squad Protection but never used it.

Not sure yet. I haven’t used it yet. I always buy a warranty on my tv

Haven't used it yet hopefully it's there to back me up when needed

Not sure what to say. Haven't used this and fingers crossed won't have to.

They’re there for you. Sign up for them. But be prepared to wait forever