Customer Ratings & Reviews

The Geek Squad was great! I am so happy that i had the protection plan on the TV that was replaced and bought fir the new TV. It reallt is worth the cost. Geek Squad was great!

Absolute must have. In case anything happens to your product, they will take care of it. If you do not get Geek Squad service, you are definitely missing out.

Love this TV. The picture is amazing. I love that it allows you to play Xbox through the cloud.

I just bought a new laptop in September, a Dell, and loved it. Then it stopped working in December. I took it to Geek Squad and turned it in for repairs. Got it back within the promised time frame and it's working great again.

Great service, quick response when TV went down, Had replacement within a week!!

It is very simple: For any electronic today, subscribing to a protection plan is necessary. I have used before and it has resolved my issues with the devices covered.

The TV mounting service was atrocious and delivery was abysmal. As long as geeksquad commits to their warranty service if I ever need them in 5 years, I might recommend this service.

Protection plus -- you always want to buy extra protection for your product especially when you have such a large investment… Any electronics will fail at one point and you would like to make sure you have it protected…

Can excellent service that I would recommend 100% thank you very much

I can’t tell you the importance of this protection. Best Buy has you covered completely!

You need a warranty of TVs, it just how it is now electronics do not last long. Geek squad takes care of things and makes sure the TV is running when it is back in your hands if it is not they usually replace it or find something similar

Haven't had to use it yet but seemed like a good value. I did actually hear good things about them and it doesn't hurt to have extended warranty.

Just bought a new Hisense TV and it’s nice to know if any issues arise I’ll be safe for the next 5 years. Peace of mind is definitely worth the extra cost

I always purchase the protection plan on larger items like electronics and appliances and they have been well worth it. No problems on getting them fixed.

Geek squad installed but never completed the set up of the TV The person that this TV was purchased for is handicap cannot set up anything. I paid 200 for this service over paid.

Haven't needed it yet and hopefully never will. After previous TV issues it's good to have though.

After my last tv died within 2 years this definitely gives me peace of mind.

They made sure I was set up, had everything I needed and offered to install.

The Geek Squad protection gives me the peace of mind for the next five years. I am certain if there is an issue with my new Samsung TV that Best Buy with take care of it.

I purchased a 5 year plan when I bought my tv. However, I had to ship my tv twice before they were able to fix it and I had to pay $92 for the repair. What’s the point of purchasing a plan when you still have to pay for repairs?