Customer Ratings & Reviews

If you want to be covered and fell comfortable with your devices protected go ahead.

Loved my geek squad team+ Courteous, timely, Well mannered and very instructive. Quick and easy install.

I brought it home easy out of the box and all that was to assemble was the feet on the TV

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

A must have protection plan especially for after the manufacturer warrànty ends. If they cant fix it they replace it.

Provided great coverage for my product. Very easy customer service very reliable would use them again.

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.

Im the type to always purchase my warranties to cover all of my products

Bought this as an add-on for an open box TV. Definitely worth the cost. The whole thing cost me just under what a new one would have and i have 2 years warranty instead of the standard 1 year from the manufacturer.

Reliable an necessary peace of mind electronics are expensive to repair

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

Super Happy I got this it gave more peace of mind that I have it available!

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

Great service when my graphics card fried. Easy return and they helped extensively when I brought it in.

Got the plan and used it on a computer that got damaged by water spill by my kid. They allow you to replace it or get money back.

I always purchase Geek Squad Protection. I recently set up a repair appointment. 3 days later, geek squad came to my house, couldn't repair and issued a brand new replacement within 2 days. Always get the plan. It provides reassurance, even if never used.

Love the return process with this company. When need to return is fast and easy.

Have not had to use their service yet on new tv but have had great response when needed on computer

A 5 year warranty is essential for tv models above $400. 1 or 2 problems, it will pay for itself. Don't have to mail it to the company, just take it to the closest Best Buy or have them work on it at your home, for large screen models. Wish they would refund half the cost of the warranty if there were no problems.