Customer Ratings & Reviews

Great tv. I have not had to use geek squad as i have had no issues

A little expensive for a service that may not even be used, but better than having to replace the TV on my own for if it's defective.

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

Again added protection is always worth it in my opinion. For the price it’s a no brainer.

They were very helpful installing my TV! Very quick service and mindful of my home.

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Anything to do with geek squad is awesome we have had to use service just a few times but when we have they have gone above and beyond! Highly recommend!

That day they did a great job helping thanks you help low prices

Geek squad is the best. Get this protection for everything you buy.

Love the option of having the extra protection of the geek squad.

They seem to do a good job of taking care of you and honoring their word

I know, I know. "these plans are for suckers" All I have to say is that with out the plan on my old unit Id be shelling out $1000+ to buy a new one. All i had to do was call Geek Squad and they sent someone out to fix it. A week later they said they couldn't get the part and and told me to go into the store and pick out a new one. very easy process

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

Although many people don't like paying extra for protection plans, it gives me peace of mind. I have had some unexpected mishaps with my devices and knowing that I can make an appointment and get my device fixed without an additional cost is worth it to me.

Price is very good for 5 years protection. Especially that they will come to your home to do any repairs if need it.

Havent had to use it. But i will find out because the picture on the TV is cutting out and i may need ro use this warranty.

I purchased this LG about 2 months ago. No complaints at all, good color and clarity!

Geek Squad protection came in clutch in the final hour for our old TV. It couldn't be repaired so we were able to bring it back to BestBuy for a different one.

I wasn’t sure if I was going to purchase the protection or not. I started to think about the replacement cost if something were to break. I purchased it and I’m happy that I did.