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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30618 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 30,618 reviews
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase and the customer service received at the store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the Geek squad service but have not had the chance to use it yet. Hope it will be able to help me when I have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Contact of service was easy and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Television went bad in the 23rd month of 24 month coverage. Was credited for the full purchase price of Television, was able to buy a better unit for the same price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer had someone hack into it. The Geek squad saved my computer by telling me what to do as soon as it happened. I did not lose anything.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Karen. Thanks so much for your kind words! We really appreciate hearing stories like this. We're happy to hear that you had a great experience. Thanks for sharing it with us! If you have any questions, please feel free to reach out.

  • Rated 5 out of 5 stars

    Geek helped with my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customers services. I was having technical issues with my TV and I communicate with Geek squad waay to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea for more expensive items

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with a TV. I have not used the service on this purchase yet, but I have had to in the past and Best Buy took care of the issue. This is why I buy this service on anything above $250.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just added insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really review until I need to use it but with any type of insurance it's there if you need it but hope you never do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as expected. Have had no problems. Great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a sensible purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 2 year replacement is just sensible for the price and the technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LIKE HAVING AN EXPERT ON YOUR SHOULDER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AN ABSOLUTE BARGAIN. I ONLY KNOW SO MUCH. NOW I KNOW THAT I HAVE ACCESS TO THE BEST. GEEK SQUAD ARE THE BEST HELP IN MY LIFE. THEY ARE ALWAYS THERE FOR YOU. GO GEEK SQUAD. ONLY THE BEST FOR ME.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan is overall not bad. Doesn't cover everything though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes me feel more confident about buying the 85’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use the service yet but glad it’s an option to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. I don't know how much I can recommend the insurance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great andnhas coverd the items i have purchased with little fuss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, quick response when TV went down, Had replacement within a week!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad finds and repairs or replaces quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squard found the problem with my lap top, and best buy replaced it with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected all my devices. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would always go for 5 year great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the 5 year protection. I would always get this one for anything I buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is a must have! I get it on everything every time and it has saved me many times! I’d rather have it and not use than not have it and wish I had purchased it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend it if you buy something expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth it if you purchase something expensive. I bought a tv couple years ago and the screen stopped working a month ago. I had the warranty and they help me get a credit towards a new tv

    I would recommend this to a friend