Customer Ratings & Reviews

They weren’t very helpful. I bought the geek squad warranty. Had issues with my brand new fridge and they could not help. They were worthless. I wish I would’ve just saved my money.

It was alright to big for the space i needed it to fit but it works realky wdll

Great value. Great service. Great utilization. Sometimes minor things are missed & turn around times are unreasonable for repeat customers (at times).

Any of BestBuy warranty’s are pretty much a scam. Any item I have gotten a warranty on has needed to be brought back after at minimum a week and a half of a run around with bestbuy associates

Wesley chapel store geek squad is worse squad, lazy people, i have to return ny bose subwoofer bacause there’s crackling noise, instead of they should be the one dealing with the return to the manufacturer they let me do everything including including sending it back to manufacturer, i just waste money paying the protection plan

Over the phoe not too helpful eventually got it but not too happ

It's always good to be protected, but when it comes to a high quality product, you are rarely gonna get burned - especially if you routinely stand up for yourself. The definition of middle-class is "under paid, and over insured"

Wonderful sound quality would recommend this to everyone

Had this plan purchased the same time as our soundbar. Two years and a few months later, I notice the subwoofer not working. Took it back but protection plan expired. It happens, so had to buy a new soundbar and another protection plan.

I think this was for a washer and dryer I bought. No clue right now. But I rarely buy the extra protection this might offer since I never have had something fail that wasn't covered by the regular warranty. For big ticket items, if you're looking of that peace of mind, and the protection price is reasonable to you, go for it. For lower priced purchases, hardly ever worth it. I think it transfers so maybe the new owner of the washer and dryer will make use of it at some point.

I bought an extended warranty on my Samsung tube pre-amped Blu-Ray and 5.1 surround sound system. Unfortunately, it began to fail me near the end of the warranty. I took it to the store, who checked it out and told me it was fine. What they didn't tell me was that they needed me to bring the speakers in with it for them to test it properly. All they did was to play a movie in it and declared it fine. I returned it a second time with the speakers. They sent it out for repair before my warranty expired but it had expired by the time the repair center received it and got it on the workbench. Then they wanted to charge me hundreds of dollars for the repair. After getting nowhere with the Geek Squad worker drones and the Geek Squad manager, I finally asked to speak to the store manager, who saw my dilemma and made a command decision to replace my unit with a newer similar unit. The store manager kept me as a Best Buy customer, but I am done with Geek Squad at present.

It was delivered quickly and easy to set up. I’m happy with my purchase

Did not work at all as advertised. Remote was not operating as detailed in instructions.

This service is too expensive. I actually only used it once

Staring to make a slight buzzing noise when more bass comes though

i recently had a sharp tv that failed. geek squad made 2 trips out to try to fix a $379 tv. wow .... finally after a bit of complaining they replaced it

I want to see the terms and conditions of the plan I purchased, this site keeps me going in loops, not good sign for a serious company

These work amazing and I have been using them for years.

Was going to order it. Until doing further research. It’s an older model. If you’re into older models, then sure.

Plan price changed and they wouldn’t adjust it. Otherwise the tech person was very nice.