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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3691 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 3,691 reviews
  • Rated 4 out of 5 stars

    so far.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...so good haven't had any need to use it so lets hope it stays that way

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worthwhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was well worth it I would do it again every time it's come in handy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4-year extended warranty for my LG Soundbar for only $25. Can't beat that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added protection for your product with knowledgeable techs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this yet, but all the reviews seem to be a positive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad for security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually love geek squad so I'm glad to see 4 year protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection plan review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to family and or friends good to have protection plan

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I don't always buy a warranty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't always buy a warranty but this time it just seemed right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    don't go without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to call them when needed and you can also find them in store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad does its job to cover anything wrong. Will buy again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible handling/shipping of items by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Samsung Sound Bar (with extended warranty) at the end of July 2015. Within 3 months, stopped working/functioning properly. Decided to take advantage of the Geek Squad Extended Warranty. Check-in process at Best Buy store was very professional. When repair was completed, went into the store to pick up after repair was made and it look like someone took a hammer to the sound bar and dragged the sub-woofer upside down across the floor. Store manager said handling of products by Geek Squad during shipping to/from and making repairs at service center has been an issue. Couldn’t get money back so had to get an in-store credit (minus $10.00 since I used the extended warranty once). Even though the clerk annotated the items’ conditions on the service ticket when I dropped them off (they were 3-months old…not a scratch or dent on them), the Geek Squad clerk questioned that in front of me with the store manager when I refused to accept the condition of the items at pickup after the repairs. Geek Squad…you are costing Best Buy customers!! The only reason I will be shopping at Best Buy again is because I had to take store credit. After that…I will not be stepping inside of or visiting online a Best Buy again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent plan and at a good price. Coverage length is good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap insurance for a soundbar if u have grandchildren that visit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Added insurance on soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always ready to help. Hope do not need it but just in case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope it’s worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope it’s worth it that’s all I can say for now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    i hope i dont have to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have not used yet i was very cheap let see if i have to use it not

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy warranty to your appliances. 2-Year program.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Waranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this system with no wires , to which they replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will protect your device and takes away a lot of stress.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the price of the sound bars this is well worth the money.

    I would recommend this to a friend