Customer Ratings & Reviews

I had to order a new remote for my 6 month old soundbar because the original broke. I went to the Best Buy location and the rep there, ordered me a new part. After several weeks with no part, and no response from geek squad. I checked on my order to find it had vanished. I wend back into the store with the old order. They were just as surprised as I was. They put in another order. 3 weeks went by and again my order vanishes. I got to the store again, and they put in a 3rd order and ever try to call the geek squad customer care number for me. After the rep there was on hold for over 45 minutes. He put in my cell phone number for a call back. I received the call back and was again put on hold for over an hour. The rep who answered was able to tell me that they couldn't get a part for my soundbar. That would have been nice to know on the first 2 canceled orders. They told me they would reimburse me for the part if I could find it and to look for an email. I was able to find a generic remote that works but I never received the email. Needless to say I won't buy geek squad protection for anything in the future. It was a huge waste of money as they can't help you.

After my experience with the transfer of information from my old PC to the new one, I don't trust the Geek Squad to do what I paid for

when in doubt about a product, get the warranty to protect your investment...

Dusty with dirt. Seems like it was left in a shed. Missing parts, luckily I had my own.

Haven't had to use it yet, but sounds like a good plan. A little pricey.

This warranty is nice and cheap to have to keep your purchase (s) well covered.

I have used geek squad a few times and they are very helpful.

We always get warranty on our electrics, just in case. Piece of mind

Sound quality is excellent however Bluetooth range leaves a lot to be desired.

...so good haven't had any need to use it so lets hope it stays that way

Geek squad is great when it comes to protecting purchases.

Was well worth it I would do it again every time it's come in handy

4-year extended warranty for my LG Soundbar for only $25. Can't beat that.

Added protection for your product with knowledgeable techs

I have not used this yet, but all the reviews seem to be a positive.

I usually love geek squad so I'm glad to see 4 year protection

Would recommend to family and or friends good to have protection plan

I don't always buy a warranty but this time it just seemed right.

Happy to call them when needed and you can also find them in store

geek squad does its job to cover anything wrong. Will buy again