Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 3701 reviews
(3,701 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Hammond Best Buy is horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound and horrible service at Hammond LA Best Buy!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I DONT LIKE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to fix problems we had and been having.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re at guarantee is false they only go and fix things for you they know sing
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
i did not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i did not buy this and have no idea why its in my review list. now i wonder about security at best buy
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this. I'm sorry to hear that maybe you were charged for it. We can definitely look into this and help you out if you'd like. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not buying this in the future did not cover what I wanted and had to cancel the membership
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this item and I don't understand why it is listed for me.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this product; therefore, I can't review because it's in a reno home.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the purchase. We've never actually been able to use the protection plan because nothing has died before the plan expired
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
i canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not purchase this twice and kept getting charged I canaceled it. I do not want it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear you're getting charged extra for it. We'd be more than happy to dig into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv did not work. Would not turn on. No picture or sound.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Give me my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spond my money on this an they wont fix my speaker
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not really need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They too expensive!!!!! Don’t really need it if you take care you staff
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash trash trash trash trash trash trash trash trash
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
How do I get it fixed?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do I get the sound bar fixed? The Sound bar doesn't work.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s always frustrating when tech doesn’t work the way we expect it to. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this it’s not worth it. Horrible choice.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty really only depends on the person, and whether you take care of your products or not
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection then to not have it and need it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Worth it especially when on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was originally expecting it to be so so but after living with it and watching movies, truly a cinematic experience with the sound system. I got it at a great price on a good sale. And the wireless sub and surround never dropped out. Only thing if your already are coming from a very clear sounding system this will disappoint you at first, after tweaks and learning the sound, take your time adjusting settings and try surround/ DTS direct/native mode/Dolby Atmos when it pops up. The clarity atmos effects/ surround do great in those modes. Besides that love the bass, wish nakamichi would add tweeters to the front of the soundbar next to mid range would add more brightness to sound.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
4.3 out of 5 but I still gave it 5.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked the 5.1.1 up on Friday, installed it on Saturday and I am satisfied. It doesn't pack a Bass Punch like my JBL 500 nor my JBL 9.1 but I brought this for the WOW feature to pair with my LG TV. It gets 5 stars but barely and that is because I fell like Samsung and JBL make better soundbars. Overall, I am happy and you have to download the LGThinQ app because you are able to customize features on the app that you don't get otherwise.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friend