Customer Ratings & Reviews

The agents fix everything properly. Great service

4 years on a sound system is well worth it. Hoping I dont have to use it.

4 years on a sound system is well worth it. Hoping I dont have to use it.

I had purchased geek squad on my previous 70 dollar open box soundbar. It broke before my plan expired and besides giving me back what I paid for it they credited the dollar amount for an equivalent model of the current year. Not saying this is typical but definitely notable that best buy takes care of it's geek squad purchasers.

Best Buy has the best warranty when it comes to your devices or items not working. With their HASSLE FREE, NO QUESTIONS ASKED approach is awesome. They will replace the item, or provide a refund, so that you may purchase a new one.

Sound bar and sub worked great until a few months ago. The sound bar plays perfectly fine, but the subwoofer just quit working. No LED light or way to repair it.

If you have a problem they will go far and byond to fix the problem

They are always very accommodating and helpful. When my ice machine broke i was able to return it with no issue and get store credit.

The staff member was pleasant and explained everything I needed to know, and was very helpful.

Came in handy with the purchase of sound bar. Suggest that you purchase if buying electronics.

I love that they give a 4 year protection game on an item. They’re always quick with recovering and so there best they can to help

I buy the extended warranty in geek squad protection every chance I get. the assistance and help that I get that comes along with the protection is always worth the price even if it doesn't get used the ones I do use cover everything that I purchase it for so far

Excelent service jujujujujujujujujujujujujujujujuy

Had issue with reciever after sending it out and they couldnt fix issue they gave me a store credit to buy a new 1

While I have not needed to use these services for the product I just bought, I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

I am reviewing this as a suggestion from best buy the only tging i can say is the geek squad members are well trained and know their stuff

There the best and always on point and on time !! If you have questions or concerns they can get you the right answers!

Geek squad protection is usually pretty solid. I've never had an issue with them covering stuff unlike apple coverage.

I always get the Geek Squad Protection when it comes to big purchases. Especially on my Brand new TV’s. I love that I can call if I am having any problems with my screen or technical problems with the built in receiver. It’s so nice knowing I don’t have to worry about this stuff as I have GSP on all my products.

I usually don’t buy warranty’s , but Best Buy warranty’s is worth every penny. I brought a L.G. 55” that crap out on me & because I had brought the warranty for a crazy low price , it all worked out well. As they say: it’s better to have then not have.