Customer Ratings & Reviews

Good protection plan for the value and it’s good to have just in case!

i love best buy protections plans. they havent given me the run arounds to get my device fixed or replaced. that will keep me a loyal satisfied customer. i always purchase warranty with everything i get. i know when it comes time to fix im covered.

Geek squad always has your back! I fortunately havent had to use the service but if need to, I know they will be there!

Geek squad always has your back! I fortunately havent had to use the service but if need to, I know they will be there!

Great service! Haven’t needed it but its nice to have!

Gives us a piece of mind. Lots of things can happen and just to know we can rely on the squad it makes us feel so much better. We have bought it for a lot of our big purchases and have never regretted it. Always seems to come in handy. I don’t ever regret it.

I love my Denon. The price for this model was amaizing.

I purchased the protection plan because I had a receiver prior to the one that I purchased and it would not power up. The factory warranty expired, so I made sure that I covered my new item purchased.

I have enjoyed being able to call or go online and get Geek Squad service for all of my devices. They can get into my devices remotely and save me the trouble of disconnecting my desk top computer and bringing it in to rheir repair facility.

[Employee of bestbuy] Honestly, I buy this or the equivalent on pretty much anything I buy at best buy, the peace of mind and no questions asked policy makes it worth it every time.

Best Buy has the best warranty when it comes to your devices or items not working. With their HASSLE FREE, NO QUESTIONS ASKED approach is awesome. They will replace the item, or provide a refund, so that you may purchase a new one.

Best Buy has the best warranty when it comes to your devices or items not working. With their HASSLE FREE, NO QUESTIONS ASKED approach is awesome. They will replace the item, or provide a refund, so that you may purchase a new one.

The agent connected my washer and dryer. Connected all the adapters including the hose to my dryer and made sure that my washer and dryer was working before he left. I was very much please with the promptness, speed and the excellent way that they work.

i didn’t end up needing to use it but i like having the protection just in case, always had great service from best buy so i’m sure this is just as good

Geek squad protection is a great addition to all of my bestbuy purchases. If ever I need to get something fixed, appointments can be made with ease and the repair service techs are always willing to answer questions.

Geek squad protection is a great addition to all of my bestbuy purchases. If ever I need to get something fixed, appointments can be made with ease and the repair service techs are always willing to answer questions.

Very necessary! Don’t get caught with your pantz down

Purchased headphones for my hearing challenged elderly Mother & added extended warranty. At the time they were easy to connect through our cable box. 2 years later we no longer have a cable box & even with an adapter (samsung tv’s only have optical style for audio out) I was unable to get them to work. I took them in to be checked to see if they were broken or the adapter wasn’t working properly OR if it was operator error. The Geek squad member I met for my appointment wouldn’t even bother with them. He basically said they were really old (2 years) & he doubted he even had a way to check them. Best he could do was a partial refund. His demeanor was as if I was wasting his extremely valuable time! I felt as if I really had no choice. I took the pitiful refund & asked where the headphones was located to look for a new pair. He directed me to the farthest (completely across the store) opposite corner. I asked were there similar headphones that might work. He looked at me as if that was the last straw for his patience, and replied, “find someone out onnthe floor & ask them.” Wow!

I normally purchase for items I plan on getting more than a couple years of use out of but I’m leery about them outsourcing to another company

Very necessary. Dont get caught with your pantz down