Customer Ratings & Reviews

[Employee of bestbuy] These protection plans really save you! If you ever worry something is going to go wrong with your device, get these and sit back and relax knowing that whatever the issue is, Best Buy will take care of you!

A Great product protection plan at a reasonable rate. Techs are an awesome group always willing to help

Purchase extra protection price excellent and well priced

I've purchased perhaps 2 dozen laptops or desktops from Best Buy for my bankruptcy law office. I ALWAYS buy the extended warranty and service is quick and seamless and excellent. It's saved me a few sleepless nights. I tell all my clients who discuss computers to buy at Best Buy so they can get the maximum extended warranty.

Hope I do not have to use this warranty but it gives me confidence if I do

[Employee of bestbuy] Protect that purchase at all Cost because there’s nothing worse than not having protection when you need it

Outstanding guys with great attitudes. Unfortunately they dont always have all the answers. But they sure try. I know its frustrating dealing with mad and upset customers all day. But when you have 5,000 wrapped up in your entertainment system alone and also total home protection you would expect the products to work as described. Guess you have to take the good with the bad. Still waiting for my samsung Q60 75" to work properly after the main board and the panel has been replaced. Going on a month now....

This was great because I had an sub woofer with is protection package on it. All i had to do was make and appointment and drop it off at geek squad and everything was taken care of. I was great customer service. Just a head up make sure you also make an appointment to pick your product up, I didn't know that and people who had appointments had priority over me so I was stuck in the store waiting for a bit.

A bit pricey, but covers your high value music product. Have used Geek squad service before for a seamless replacement, so thought on jumping on this for my Sonos product as well. A bit pricey, but considering it is for 4 years, seems worth it. Will come back and update this in case I face any service issues in future.

The extra protection beyond the manufacturer's warranty is well worth the cost.

Really easy to return items under warranty. However if the price goes up on the item, you need to pay the difference on the new replacement. The difference in the price of the Sony headphones was $40.00. They were the exact same pair of headphones.

Purchased the Sony headphones and they are fantastic. I know they only cost $100.00, but I worked for years selling electronics and it's worth $20 to see they continue to work great for the next 4 years. I have not had to use my extended warranty on everything I've ever purchased but it is so much more convenient and pays for itself when you do use it. I definitely recommend extended warranties.

They completed the install as described and on-time. I will say one must be careful, they will push items you really don't need to buy, costing you much more than needed.

They has worked very well for the products i have it on

As a long-time Best Buy customer who has also purchased warranty plans from other retailers, the Geek Squad plans are the most hassle free and convenient. Instead of dealing with 800 or online reps, I simply bring the defective item into a Best Buy and the problem is most on often handled immediately.

Had a minor problem with the unit about a month after purchasing it. It was fixed and they even updated the firmware for the unit.

Great Product! Used for a local residential install and loved the easy setup and calibration feature. Powerful wide sound for a budget friendly price!

I live by this protection plan!! If you have children, please by the protection plan. The games will break and the manufacturer will not cover it. The games cost too much not to ensure. I’d rather pay a small deductible than the entire price to replace a game or fix a game.

Havent had to use it yet but having it makes me more comfortable knowing i have it just in case, its best to cover your expensive items or any purchase at best buy.

Greek squad is worth the price. Had to use it for my ps5 controller and it was an easy swap for a new one.