Customer Ratings & Reviews

Cancelled order never got to use the warranty for it

Keep putting put your purchases on my account that and does not belong to me

Protection plan worth it. Good service and there when needed

I would give it a 0 if possible. They don't have a way for you to easily contact them about help. And if you do they ignore you. Don't waste your time.

Way to expensive for the item you want to put a warranty on. Their are times that this warranty is no longer valid depending on the geek squad person.

I can’t really say how helpful they are cause I’ve never used it. It came with something

I could not afford to have Geek Squad com do any instalnation to my home they wanted another 125 dollars to come to my home !! I am on limited income !!

Do not need protection because it doesn’t work as it should.

Trash trash trash, geek squad offers no protection and it is trash

I don’t want to anything for me anymore but it’s not good for me

They don’t do anything. Held an hour for a supervisor

I don’t trust these anymore after the experiences I’ve had

DOnt buy this its a waste of money , if you take care of your things!

We'll see, but I'm probably a sucker for getting this

Good protection to have and easy to use if you need to.

This service is without a doubt worth every cent it cost. I have been a member for over five years and will remain one.

I have absolutely no issue with the geek squad they did a superb job with what they do. My only issue is you must understand this warranty thing. The geek squad warranty is different than the total care warranty. Purchase a 75-in TCL and the Roku.surround system. I bought the television first possibly a week to a month later I purchased the home theater system. A sound bar a subwoofer and four Roku speakers. Everything was covered under my total care except for the Stream bar pro. The home theater system does not work without the stream bar pro. Or a working Roku enabled device. They would not take stream bar pro back for exchanging. I was told it would just covered under the geek squad and not my total this confused me because all of the other products are covered under the total care, But it was not, is my belief that some lazy person punched it in incorrectly and now I suffer for it. Other than this what I believe is a clerical mistake Best Buy has always been better and I have spent several thousands of dollars with them over the last 20 years. Make sure you read the small print and check behind people's work.

This thing is awesome. Very tiny but has incredible sound quality even on my old tv with no ARC input. The different sound settings have noticeable differences and are very nice depending on what you want to use it for. It has all the apps I need and no lag. I was previously using a Fire TV Cube that had input lag anywhere from 5-10 seconds and crashed apps often. This is miles better.

This is my third Chromecast (4K) with Google TV and I've found them to be a great value and very easy to use. My only complaint is with with the Best Buy overview, which states that you will, "Get 6 Months of Peacock Premium", and: Included Free 3 Items Free YouTube Premium for 3 months (new subscribers only) Apple - Free Apple TV+ for 3 months (new or returning subscribers only) FuboTV - Free for 30 days I knew the Peacock deal expired Jan 2023, but there are no stated terms for the other services and I have yet to see any information about redeeming those offers since setting up the device. It appears to be a fabrication or just completely outdated information, which was a little frustrating to find out after the fact.

The service through the protection plan has been great. Best Buy does a great job taking care of all my product service & support. Works great for my home & small business. They were able to recover data from a broken storage device.