Customer Ratings & Reviews

Great product all in one remote that can detect sound bars if connected as well

Installs easy. Cost effective way to get you sreaming.

I have 3 Rokus in my home and have had almost no problems with them. However, I just bought one for a friend who has Spectrum cable service. Everything works great, except Roku no longer offers the Spectrum app. So you can't watch the cable TV that you are paying for through your Roku. This is a recent change. I can use my Rokus to watch Spectrum, no problem. But all the new Rokus have eliminated that app. I'm not sure about the other cable companies, but please check to make sure that your company's app is included if you intend to watch it through Roku.

I always buy it for products over $100. It so far hasn't been used for this product but I have used for others and it has payed off.

Protection plan is a must specifically if it's a every day use

One of the best products that best buy has... it is great

Been a customer since date one. I updated every 5 years. Good streaming device.

THE PHONE HOLD TIME IS LONG THE HELP I RECEIVED HELP ME WITH AND APPOINTMENT FOR A TECH TO COME TO MY HOME TO DIAGNOSE THE NVIDIA SHEILD BOXES

Works perfect with my old TV. I use it to watch HBO Max and it is fantastic.

Great service, love going to the store can't wait to be able to do that again

This protection plan is awesome to have in case any of my products decide to malfunction on me.

We have used the Geek Squad in the past. Saved us money.

I love the Firestick and the TV options it provides

Only because I have 3 tv's and this will not work on my RCA!

Proceed with caution. I developed stick issues within three weeks. Best Buy has a strict two week return window, making my purchase a complete waste. If you really want to try your luck here, purchase it from a retailer that actually has confidence in what they sell with a standard 30-day return policy. I'll never take my chances with Best Buy again when literally every other competitor makes it easier to replace a faulty product.

Ordered the Roku Ultra. Took over 2 hrs to activate it. Then could never get it to add the apps I have. After 4 hrs of trying I just gave up and hooked up the old Roku I had. Wasted money on the Ultra.

I bought this to use Nvidia Gamestream from my PC. This does not stream Windows Store UWA Games in HDR. I decided to use an HDMI of ethernet option instead.

When I bought this coverage I thought it was an extended warranty. Of course I bought it because the products were new. What did I know? One thing failed, so warranty in hand, I went to collect a replacement bulb, only to find out that the protection was concurrent with the manufacturer's protection, and not extended. Best Buy, you let me pay a premium for coverage I could never use. Not nice BB.

Garbage —absolute garbage this thing reboots itself every few minutes to every few hours while you are trying to watch shows. I should have ran this product in search engines prior to purchasing it. I tried everything from resetting to removing suspected programs that cause the problems. Now I have to order another fire stick because this thing was an absolute waste of money. Junk, complete junk.

Depending on your purchase, Best Buy will submit a free offer to your e-mail. Please be aware that the offer will not be effective if you wait too long to download it. Calling and dealing with customer service about my issue was the worst experience I've ever had to deal with.