Customer Ratings & Reviews

Agents are always fast and dependable! Makes my life less stressful! Thanks!

I have not had to use the protection yet and hope I don't need it. But I have had to talk to them and they were very good and helpful

Great product! Geek Squad is wonderful! Very helpful and knowledgable!

I checked this laptop out very thoroughly before I bought it. It does everything I need it to do. I am happy with this product.

The Geek Squad always gets the job done when called upon. They are like an ace in the hole.

I have not used this service for this item, but when I did use the service, I was satisfied.

good good protection plan is better to have.. Recommended

Good plan, I’ve had to use it in the past when a lab too was broken. Replaced with no hassle.

Nice computer to have. Can't wait to show it to my fam.

Hope ya have an accident in the first year. 1-Year Accidental Geek Squad Protection

Thank you for this extra protection. Although its a little pricey, its still well worth it.

Love best buy warranties.. I have this on multiple items and love it!!

Great having this kind of protection. Gives a sense of protection

Right now I'm waiting on the repair and return of his laptop but I quite sure it will be done right

By far the best any issues they are very quick to remotely fix it.

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Good to find a laptop at a affordable and can use for everyday basic stuff

Best thing to have but you hope you never use it. I hope to never use this option.

Great product add on. Geeks take care of all my tech.

Amazing always the best when it comes to best buy always make everything right