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Customer reviews

Rating 4.6 out of 5 stars with 11903 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 11,903 reviews
  • Rated 5 out of 5 stars

    Great peace of mind protection if needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is working great. I have not had to use my accidental Greek Squad protection yet. It gives me peace of mind that I have protection if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this assistance a lot. Always get great service. Have not had any problems. They are very knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Misleading Geek Squad Protection Terms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bougth this garantiy to my soon is perfect to school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use. Good battery life. Affordable for basic use and very fast. Better quality than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek Squad warranty, I would buy with every purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this protection plan numerous times on everything from our laptop to free installation on a new dishwasher. In the end we saved a lot of money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had appt to have webroot down loaded on new laptop.i had to wait 25 min. Which took up my hour so tech put webroot on but next appt came & i was dismissed and he never even put my emails on. Not happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job no complaints quick & efficient & very knowledgeable even disposed Of the Box I’ll be sure to have them to install my Next TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely something I would consider investing in if you have a laptop. However, I sent my Chromebook in multiple times to fix the touch screen. The times varied and they never fixed my screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always available. Never worry about getting an appointment right away. Very efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gerk squad on laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Puts me at a peaceful mind to know help is just a simple call away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better safe then sorry , gives you peace of mind for worst case scenarios.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are extremely nice and professional they answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this just in case I need it. I have not had to use it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great recommended program to enroll your devices on especially if you paid high price for it they’re very fast and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Know When Something Can Happen So Its Good To Get Some Kind Of Warranty And They offer So Many Different Plans That Fit Your Purchase Needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidental Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Know When Something Can Happen So Its Good To Get Some Kind Of Warranty And They offer So Many Different Plans That Fit Your Purchase Needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Accidental Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Know When Something Can Happen So Its Good To Get Some Kind Of Warranty And They offer So Many Different Plans That Fit Your Purchase Needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad protection is sooo good to have, especially if you don't have time to deal with problems from your laptop. You can literally walk in and have your stuff fixed within hours of dropping it off.

    I would recommend this to a friend