Customer Ratings & Reviews

This is great protection to have incase anything happens .

Great that Best Buy offers a protection plan like this! I’m worry free using my laptop.

The Gerk Squad is always ready to help. If they can't fix it the suggest other options.

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

They always back their plan and have always been helpful.

Coverage seems good, bought it for my phone and now my laptop

Thanks to collin, my laptop for my son is protected

I always get protection on electronics especially for children

Helpful for my college kid if anything decides to happen.

Hope I don't ever have to use it. But if I do, I have it.

Geek squad protection is great. Just wish the price was a bit lower.

I wouldn’t buy any thing with out this! Highly recommended!

professional,effective and fast would recommend to everyone

The sales person help me pick out what kind I needed.

I am happy with the purchase. More at the later time.

Accidental warranty is very recommended when you have kids...

Great protection service. I feel very safe knowing I have it.

1-Year Accidental Geek Squad Protection Excellent package

I HOPE IT WILL BE NEEDED BUT I PURCHASED IT FOR THE OOPS HAPPENS.

Really nice to have, just in case. Enjoying it, all the time.