Customer Ratings & Reviews

I have always found Geek Squad to be very responsive and the work they do is top notch

Good service for a good price . All ways good to have protection for your assets.

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.

this have been one of my better purchases I have been very pleased these past 2 years. downfall, I am in need of a tune up desperately ,as my compute is {as my 15 year old pits it} "laggy". Other than that the touch screen has a slight crack but with the 3yr geek protection, I have no problem getting that fixed quick!!! lastly, im a\stll onfused with there is no disk drive but I'm sure my son with help me understand!!

I brought in a laptop with a BSOD. They talked shop very easily with me and were quite professional. They did nothing wihtout consultoing me about my case.

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

Couldn't be more pleased with our experience with the protection plan. We had a drop incident that caused some damage. The Geek Squad team sent it to the repair center, and they fixed it like new. The repairs were extensive, and exceeded my expectations. Life happens, and the protection plan is highly recommended to keep your devices in top working order.

Always always always get geek squad. If for nothing else the peace of mind is worth it alone. I got it when I bought an expensive laptop and I had no worries whatsoever.

Great service fast and efficient very friendly associate and very knowledgeable

This Laptop was purchased due to COVID-19 home school program. The Geek Squad received the laptop in store, diagnosed the physical issue, created a work order, and explained how the repair would be handled out side of the store due to COVID. Received text messages through out the product repairs and return process. A simple pick up was scheduled and affirmation of continued warranty was affirmed and we we out the door and back to Learning. #monkihausstudioshdx (TM)

I’m so glad i bought this because my daughter is so clumsy and breaks things quick i’m glad geek squad could help!!

I only bought this 3yr accidental because I could drop it or something else not covered by Lenovo I feel very good about the Geek Squad protection. Makes me feel at ease.

dont realy know yet have not used it yet and hope i never have to but good to have just in case

I purchased a Lenovo laptop at Best Buy three years ago and it has been great buy recently it got a lot slower. I had not purchased any protection plan at that time so when I took it into Best Buy for help, the Geek Squad agent, Chance, explained the Geek Squad protection plan to me and it sounded like a real good deal to me so I purchased the one year plan. I am so glad I did and the Geek Squad was able to get my laptop into great shape! Thanks for your help!

Bought the 4yr. Accidental geek squad warranty. Gives me great peace-of-mind!!!!

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

the agent was so nice when my mac m2 started acting up. quick and easy, glad i got the service