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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11948 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 11,948 reviews
  • Rated 4 out of 5 stars

    Great insurance protection for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really good insurance protection and it wasn't to expensive so that made it better for my budget

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for family’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great protection and such an easy process to replace damaged computers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Who Has 5-6 Months to Wait?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one this laptop has been giving me problems turning on. Only bought it because Best Buy guaranteed Dell would replace it if there was a problem within 30 days of the purchase (they didn't tell me that meant from the date Best Buy purchased it). My last purchase was also faulty. Best Buy wouldn't stand by the product even though it was purchased 15 days prior. Dell gave me the run around in a call center that took over the better part of my day, each person giving me a different story but in the end told me I could ne get a replacement. Even though I purchased a 1 year warranty with Best Buy they don't; have anyone who can fix it in less the 5-6 months, I made an appointment with Geek Squad and arrived early but after asking me what was wrong with it and asking if I had dropped it gave the computer back to me saying there was nothing they could do without ever having opened the box. I was patient for the first several days but AFTER LOSINF ALMOST $1000 poor products and service from Best Buy, and Dell I'm realizing that this is a problem for the State and the Better Business Bureau.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    Best warranty out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to use Square Trade until I checked out Geek Squad. Much better plan, at least for laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it just in case I had an accident. No worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't need, but glad I will have if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty for refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the warranty for 3yrs, if anything goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Extended Warranty! Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real warranty from Best But... Best warranty ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a Best Buy employee geek squad Protection is a must, it’s dirt cheap!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not have computers or tablets without this program, saves our lives alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had to use this protection plan yet but feel better knowing we have it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the unexpected and kids electronics!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They really fix my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service!! I am very please with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coverage is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I made this purchase. I've used it several times - definitely worth it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is probably worth the money. I would buy it for certain items only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-Year Accidental Geek Squad Protection i loved it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and does what I need it to do. No complaints from me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product ratings awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get Best Buy a 10 being excellent on making sure what I purchased is protected

    I would recommend this to a friend