Customer Ratings & Reviews

Don't get this protect plan if you believe you are going to get your money's worth, which you aren't. I had my laptop for about 8 months when it fell off my bed one night while I was studying late and night and it left a tiny crack and blob of yellow ink in the top left corner. I didn't think it was bad, but I brought it in to the Geek Squad just in case to have it fixed and repaired. They shipped it out, had the screen ordered, and would ship it back to my house. This was supposed to take 2 weeks. A month later, they call me and tell me they aren't going to get a new screen for my laptop because its on back order with no restock date. So they say they will refund me for my original purchase price of the computer. They do that, but then I have no more protection plan. I only used 8 months of the 3 year protection plan and they wouldn't give me anything back for the 2 years and 4 months I still had. That was $259 for 3 years and I get none of that back. And best of all, the laptop I got 8 months ago was on sale, so if I wanted to get the same computer with the refunded money, it would have been a $150 up-charge, with no protection plan! I would have had to pay another $259 for another 3 years!! I am doing just fine now with my non-protected up-charged laptop. Just don't get this plan if you think they will fix or protect your laptop, because they won't.

Always get this on everything I buy u never know what will happen

Good to have a backup plan when one needs it, just in case.

The guys that have helped us have always done a great job!!!!

Extra warranty just incase you ever need it. Better safe.

I got the GeekSquad insurance with my Acer TouchScreen ChromeBook :)

Peace of mind is the key here on a fairly substantial investment

Nice item. Definitely worth the money. I feel secured. I like it.

I love the piece of mind the protection with Geek squad gives me.

Great protection for thise Oh no! Moments.. So glad I have it.

Work smart not fast, but all motorcycles are equally important

This is an amazing plan, but I hope that I never have to use it

Great peace of mind. Geek squad has my back. Very reassuring

compared to other online services this was on par with the cheapest

I do t even remember buying this! The protection stuff is kind of a ripoff for most things, only buy for major appliances you intend to use daily and for much longer than two years, otherwise it’s just a cash grab

I don’t have to worry about crashes or accidental damage

A must for anyone that buy electric and want extra protection

Thankful for this protection for my computer. Needed it

The agents are generally taking good care of the problems and are helpful!

Best Buy has always had a very knowledgable staff, great support.