Customer Ratings & Reviews

Thankful for this amazing service! It helped when my son thought his files / docs were lost and these guys were able to help navigate and recover what we were certain was long gone!

Purchasing the 3-Year Accidental Geek Squad Protection plan give me an ease of mind just in case the computer malfunctions. It is also a great deal!

The Greek Squad is ready to help and very friendly. They will do their best to make the customer happy and will replace the item if that is your request. On items like computers, laptops, and gaming headphones (especially when buying as a gift), the protection gives you piece of mind. Well worth the investment!

Always recommend obtaining the full geek squad protection w total tech support... ya never know when you need it! Have and will myself! Note: I think I was asked to write this review in error as one of the 2 purchases of this was actually for an item rung up in error resulting in both the item and the geek squad total tech support being credited. I wrote the review snyways...

Love my computer and the manager at geek squad was super helpful! Another employee had failed to send my computer in to be fixed but manager Austin took care of me like family!

It gives me comfort knowing that this protection is available.

I went to Best Buy because I cannot retrieve my laptop product key and the Geek Squad member Dani is helpful and courteous.

Best customer service I have had! I had issues with a laptop I purchased and with my warranty plan purchased they were able to get me a new laptop without any struggles! They listened and helped!

Always get the warranty for large investments. You won't be sorry.

Recommend purchasing the added protection and access to the Geek Squad expertise.

Comforting knowing there is always a solution for any computer problem

Granddaughter still in High school with crazy kids that like to have fun. Bought accidental protection just in case the chrome book was the target of fun.

Geek squad came to my house, delivered, mounted and hooked up the surround sound & cable & dvd player. After using it for a few days, we realized that the tv needed to be moved about 6 inches to the right. Geek Squad came out and did all the adjustments for us for free! Buy the service, you will be glad you did.

Im computer illiterate and I'm grateful for this service! They were able to help me in less than 5 minutes. Something that was giving me fits for an entire day!!

I heard a lot of good things about this warranty, so I got a 4-year one for my laptop.

Geek Squad saved my life when my laptop started acting funny and wouldn't turn on. I'm a college student and I NEED a laptop to do my work. They sent my laptop out the same day I dropped it off!

Its a good warrantty beats the other companies hands down

This is the best you can do for your buy. They respond quickly. If the can fix it the will. If not the will do a store credit if the item is not available.

I’ve never had issue when product had issue… they either replace or fix no problem

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c