Customer Ratings & Reviews

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

It is wonderful knowing we have this protection as my daughter goes off to college.

I purchased this protectio for my kids laptops. It pretty much covers anything like broken screen or liquid damage.

Thankfully we haven't had to use this however I wasn't giving new computers to my kids without having the insurance

No problems but they’ve reached out to make sure ii was all set!

Geek squad is committed to solving any issues I may have.

Bought this laptop for my daughter to finish her virtual school year off and we loved it

I usually purchase Geek Squad protection for my technology. They have come through for me.

I absolutely recommend you get the extra geek squad protection

Amazing service from Best Buy and with my purchase. Would buy again without hesitating.

Must have. Protect your investment with any major purchase.

…………………………:::::…………………………………………very good. Excellent

We didn’t need to use the accidental Geek Squad protection, but is safe to have it.

bought for new computer just because accidents happen

Good warranty good price and fair I get it on everything I buy

Accident protection for expensive purchases is something I always consider.

We won't buy from anywhere else. Best Buy Geek Squad protection is unmatched!!

had to return new computer they gave me a new one and helped set it up thanks

Amazing protection! Can't believe how easy it is to report claim.

Geek Squad protection is a must! These guys are great! So quick and easy to answer your questions and solve any issues!